Patrick Katheeder Email & Phone Number

Vancouver, Washington, United States

Indianapolis, Indiana Area

- Process warranty claims for all Klipsch Group Inc. products.- Troubleshoot products with customers over the phone.- Aid in pre-sales questions that customers have, and upsell when possible.- Responsible for placing credit card orders for new components of the customer’s faulty speakers.- Commitment to customer service, with the ability to productively build relationships with current and potential customers.Significant Accomplishments:Promoted from warranty processing to product support within the first 4 months of employment.

Muncie, Indiana Area

- Live-in counselor for a diverse population of 300+ academically gifted and talented high school students living in a residential setting. - Council students with issues both personal and academic.- Create programs to enhance student cultural, diversity, vocational, physical, emotional and spiritual development.- Design eye-catching advertisements and flyers for various school activities.- Mentor students in leadership positions in planning and implementing several large-scale activities (Prom, Lil’ Sibs Weekend, Kings Island Trip) while working within a specified budget.- Coordinate front desk activities which includes answering phones, contacting students, fielding questions from both students and parents.- Part of the interview team for Student Life Counselor applicants.- Participate in a team-based work environment with 12 other Student Life Counselors.- Residential life representative on the Academic Integrity Board which reviews cases of academic dishonesty and recommend a course of action.- Act as legal guardian for 25 students in my on-campus custodial group.- Provide a detailed quarterly status report for each custodial students’ parents.- Weekly contact with my custodial students’ parents regarding student growth.- Mediate roommate disagreements and provide guidance in conflict resolution.Significant Accomplishments:While at the Academy we are required to do quarterly updates on our students, as well as monthly updates on their extended curriculum. I used Microsoft Excel and Word to create a mail merge that has made the process much more efficient. I utilize an automated email to distribute these updates to the appropriate people. I have done several programs for the students about how to effectively use social media as a tool for professional networking.

Garmisch-Partenkirchen, Bavaria, Germany

Tarkington Hall, West Lafayette, In

- Managed a floor of 44 residents; all male, majority undergraduate and first-year students.- Put on community building activities where residents could participate in safe, fun activities to develop in-depth relationships with one another.- Designed two educational and entertaining bulletin boards each month.- Conducted social check-ins for residents living on the floor.- Counseled residents through various roommate disagreements.- Served on duty an average of three nights a week.- Patrolled hallways on nightly rounds when serving on duty- Documented incidents throughout the hall.Significant Accomplishments:While at Purdue I served as the Vice President of the Cary Quadrangle hall club. My second year in this position I organized a large-scale student-led cookout for people living in residence halls. This event required several of the student workers to be ServSafe Certified and required me to work within a budget. This cookout became a yearly tradition which is still observed each year. Additionally I co-led the organization of a campus wide free concert two years in a row. This required me to collect funds from several other campus organizations and had me managing many different areas at once including working with the sound company to make sure we had speakers, working with dining to make sure we had all the food that was requested for the band, working with campus advertising groups to get the information out, and of course staying in constant communication with the band manager.

Purdue University

Customer service is key. I help residents of Cary Quadrangle with lost or stolen keys, adding money to their student ID cards, checking in and checking out of their old/new rooms, and many other things. I also do traditional office work such as filing, answering phones, writing reports, and delivering memos to other halls.

Purdue University

Live-in counselor for Purdue’s Summer Conferences program.Nightly security rounds of the three buildings I worked in.Served on duty an average of three nights a week.Checked-in residents, and assigned rooms upon arrival.Made sure the residents feel safe while staying on Purdue property.

- Designed advertisements and posters promoting healthy lifestyles for potential clients.- Designed advertisements for various non-profit organizations in southern Indiana.- Compiled information about hospitals in Northern Indiana as potential future business.- Scanned paper documents for the company-wide switch to digital file keeping. - Worked in Microsoft Access to implement a new database for organizing client’s claims.- Worked with the Social Media Director to design backgrounds and advertisements for the company’s social media presence.Significant Accomplishments:One of the projects I headed was to design a template for a workplace wellness series of posters. These posters were created with the intent to have information updated as necessary to keep up with current and emerging trends in workplace wellness. They were also designed to be easily edited for any future employee working on them.

I mostly ran the morning show on KORN Country, but, from time to time, I would have a featured spot on Q-MIX. I also produced commercials, ran live remotes, and did daily weather reports.

I simply served the residents. I cleaned the tables after meals, and when appropriate I would socialize with the residents.

I would bring what supplies was needed to keep the concession stand running smoothly. I took scores, divided the umpires as needed, and settled disputes with unsportsmanlike fans. About mid May I would also pick up some responsibilities for the adult basketball, and volleyball leagues.