Patrick Keene Email & Phone Number

Seattle, Washington, United States

Patrick oversees the Data and Connectivity strategy for Boeing aircraft, ensuring seamless communication and data exchange between airlines and their Boeing fleets. He manages a suite of software tools used globally by airlines to interact with and receive data from Boeing aircraft. Additionally, Patrick spearheads and executes partnerships with various companies in the aviation industry, driving innovation and ensuring Boeing's solutions are the most outcome-driven in the market.

Seattle, Washington, United States

- People manager of Technical Product and Program Managers all focused to deliver software products that use Machine Learning (ML). Those products improved Customer’s experiences through better intent detection, better chatbot responses, and more accurate translations. - Set goals at the VP, director, and team-levels, prioritized ML projects, and managed director and VP-level stakeholders. - Automated millions of customer contacts and improved associate’s average handling time across… Show more - People manager of Technical Product and Program Managers all focused to deliver software products that use Machine Learning (ML). Those products improved Customer’s experiences through better intent detection, better chatbot responses, and more accurate translations. - Set goals at the VP, director, and team-levels, prioritized ML projects, and managed director and VP-level stakeholders. - Automated millions of customer contacts and improved associate’s average handling time across global contacts, reducing operational costs by millions annually- Deployed translation services globally for English-speaking associates to handle customer contacts from those countries. 26M+ contacts handled globally, reducing annualized operational cost millions. Show less

Seattle, Washington, United States

- Responsible for the technical implementation of an ML-based chatbot to use natural language and resolve contacts using resolutions available to human associates.- Coordinated technical design, requirements, and implementation across multiple organizations under Customer Service VP. Stakeholders spanned business and technical leaders across the globe as the chatbot was available in 12 of the 21 global regions.- Established program execution mechanisms for ML-based chatbot program… Show more - Responsible for the technical implementation of an ML-based chatbot to use natural language and resolve contacts using resolutions available to human associates.- Coordinated technical design, requirements, and implementation across multiple organizations under Customer Service VP. Stakeholders spanned business and technical leaders across the globe as the chatbot was available in 12 of the 21 global regions.- Established program execution mechanisms for ML-based chatbot program, conducted monthly and quarterly business reviews with stakeholders. Established a risk management mechanism, conducted annual operational planning and goal setting. - Let the implementation of two new ML models to automate customer contacts annually. Show less

Greater Seattle Area

Passionately lead a talented team of 40+ people to create a Developer Portal that accelerates the innovation and development of software solutions for Boeing Global Services. Sponsor and advocate the adoption of APIs and microservices as underpinnings to Boeing's next century of software solutions. Deliver an API store that meets Boeing's exceedingly high quality standards.

Greater Seattle Area

- Led team of cross-functional professionals to deliver Airplane Health Monitoring software suite to monitor commercial and military aircraft and provide alerts of real-time or forecasted performance problems.- Led product line profit & loss (P&L) of airplane health monitoring solutions.- Negotiated and managed customer relationships with 100 global commercial airlines.- Negotiated and managed supplier relationships, including for development of air and ground-based software-… Show more - Led team of cross-functional professionals to deliver Airplane Health Monitoring software suite to monitor commercial and military aircraft and provide alerts of real-time or forecasted performance problems.- Led product line profit & loss (P&L) of airplane health monitoring solutions.- Negotiated and managed customer relationships with 100 global commercial airlines.- Negotiated and managed supplier relationships, including for development of air and ground-based software- Lead team to develop prognostic alerts thru use of airplane data- Deliver predictive maintenance alerts through data-driven analytics- Direct product management function, instituted Pragmatic Marketing principles- Develop new and expanded business with airline operators thru an open and honest approach- Mentored marketing and sales teams on product value for successful market adoption. Show less

Greater Seattle Area

Program manage business and product integration between Boeing and subsidiaries to:- Develop a robust, systematic business integration approach to identify and cultivate value drivers- Generate subsidiary business integration strategy within the commercial aircraft Fleet and Maintenance space- Obtain resources necessary to develop and execute plans to achieve strategic and acquisition-led goals- Create compelling, sought-after, software solutions in the commercial aircraft Fleet… Show more Program manage business and product integration between Boeing and subsidiaries to:- Develop a robust, systematic business integration approach to identify and cultivate value drivers- Generate subsidiary business integration strategy within the commercial aircraft Fleet and Maintenance space- Obtain resources necessary to develop and execute plans to achieve strategic and acquisition-led goals- Create compelling, sought-after, software solutions in the commercial aircraft Fleet and Maintenance space- Conducted market analysis, forming software pricing structure and go to market approach.- Coached marketing and sales teams on product offering and established sales goals. Show less

Seattle, Wa

Product:- Provide leadership of product development team- Identify new market opportunities and foster a climate for product team to bring new products to market- Establish team structure to best market, sell, deploy and support products to customers- Conducted Voice of the Customer events to gather insights from current and potential customers.- Created compelling marketing copy for use in sales campaigns.- Actively identified and pursued market opportunities for… Show more Product:- Provide leadership of product development team- Identify new market opportunities and foster a climate for product team to bring new products to market- Establish team structure to best market, sell, deploy and support products to customers- Conducted Voice of the Customer events to gather insights from current and potential customers.- Created compelling marketing copy for use in sales campaigns.- Actively identified and pursued market opportunities for commercial aircraft maintenance support product placement with commercial airlines in concert with sales and marketing team.Financial:- Lead new business development to expand customer base.- Manage budget, resources, suppliers and purchased services.- Execute on business plan to achive financial targets- Manage future business plan to support new and changing product markets.People:- Lead a team of 15 product managers and business analysts to build software and data solutions.- Develop employees to aid in their career growth.- Combine opportunities with mentoring to lead employees in targeted personal development. Show less

Seattle, Wa, Usa

Represent the Boeing Maintenance Performance Toolbox and related maintenance support products to various parties related to commercial aircraft maintenance. Understand and communicate Boeing's maintenance support product strategies and product roadmap. Partner with customers to ensure successful integration of maintenance support products within a customer's business operations.Special concentration on Parts information relative to aircraft maintenance. This extends to Illustrated… Show more Represent the Boeing Maintenance Performance Toolbox and related maintenance support products to various parties related to commercial aircraft maintenance. Understand and communicate Boeing's maintenance support product strategies and product roadmap. Partner with customers to ensure successful integration of maintenance support products within a customer's business operations.Special concentration on Parts information relative to aircraft maintenance. This extends to Illustrated Parts Catalogs and Illustrated Parts Data for all Boeing-built aircraft (717, 737, 747, 757, 767, 777 and 787).Identify and pursue market opportunities for commercial aircraft maintenance support products. Lead customer engagement to understand customer, competitor and market data to develop new product strategy, concepts and capabilities. Develop business case and product plans. Oversee creation of business and functional requirements and product roadmap relative to Boeing commercial aircraft parts. Obtains funding and approval to develop products. Support product demonstrations, value propositions and promote Boeing maintenance support products. Adjust product capabilities and strategy to meet financial targets. Show less

Seattle, Wa, Usa

Conduct analysis of data and business processes to evaluate system impacts to the Structural Decision Support Tool within the Maintenance Performance Toolbox application suite. Interpret requirements into functional specifications, develop and executes tests to validate system functionality against specifications. Understand and interpret structural repair manual repairs specific to Boeing 787 aircraft.

Seattle, Wa, Usa

Participate in rotational leadership program to provide experience in different Information Systems roles. Exposure to many different Boeing business units and organizations. Take on various roles such as Project Management, Systems Integration, Software Configuration Management and Functional Analyst. Engage in organized leadership development activities to enable a strong leader.

Providence, Rhode Island Area

Instructor for a Military Occupational Speciality school. Prepare lesson plans and deliver instruction to military members looking to obtain communcations equipment military occupation certification. Conduct student examinations and maintain necessary military education records.

Masters, International Business

Bs, Computer Engineering