Professional Services Consultant
Uk, Europe, North America And India, Gb
I facilitated implementation of PowerPath, an enterprise integrated laboratory diagnostics solution, for multiple clients across the U.S., working with teams in India, Australia, and U.K. I led team of six to ensure all aspects of a technical project were delivered from technical design to coding to testing to acceptance within time and in budgetary constraints. I gathered requirements, analyzed workflows, presented recommendations, and guided integrations, add-ons, upgrades, and installations among internal and external teams. I also diagnosed and resolved implementation issues in a timely manner.Key Contributions:• Supported five clients concurrently at different project stages and transitioned 10 clients to live production within two years.• Managed client conversion from another vendor, from data conversion through go-live.• Delivered effective training and mentoring to users, aimed at increasing user satisfaction and retention.• Devised and documented processes for informed decision-making.