Patrick Klostermann Email & Phone Number

Australia

ADMS Delivery & Implementation | Power Systems UpgradeNavigating complexity, I led a global team through challenges, transforming setbacks into opportunities. With unwavering determination, I orchestrated a successful ADMS system upgrade, doubling project revenue and exceeding customer expectations. My proclivity for action and collaboration fuels my commitment to delivering excellence.Implementation scope included SCADA, EMS, DMS, OMS, including Loadshedding and FLISR.DERMS Delivery & Implementation | Energy TransformationIn the heart of energy transformation, I masterfully deliver and manage the Distributed Energy Resource Management System (DERMS). My focus? Seamlessly integrating DERMS capability into the Utility's ADMS with new capabilities for dynamic capacity conservation (DCC), emergency overrides, and dynamic operating envelopes (DoE) for energy prosumers. Together with Schneider Electric and Utiliies, we power a sustainable future.

I led and managed a key operational area of the organization which was responsible for the Maintenance, Repair and Configuration of a multi‑branded Point‑of‑Sale (POS) hardware estate (>250,000 devices) comprised of Linux and Android PEDs payment hardware. Critical to the role was managing the tension between resource availability, SLA and customer requirements in the backdrop of a pandemic and global shortage of semiconductors.As Head of Production, it was essential to understand the upstream and downstream drivers within the supply and value chain while maintaining a product lifecycle view from a Regulatory (PCI), Manufacturer and Customer perspective. Incumbent within this function was financial prudence and quality management which had to be balanced against the 4 R's (Repair, Reuse, Reduce and Recycle) program to counteract planned obsolescence and limit harmful waste.- Key activities of my role include strategic planning, budgeting, and forecasting. Coordinating department activities and managing performance against the Balanced Scorecard.- I was responsible for managing a P&L while driving the company transformation agenda through procurement of preferential supplier relationships offering cost, quality, and developmental benefits.- I am responsible for the activities of the Key Injection Facility(KIF) which injects POScryptographic keys into all new and refurbished credit card payment terminals.- Key projects undertaken during my tenure included the development of an inventory management system for spares growth of >100% p.a to provide data to track consumption, perform trend analysis, and shrink identification. Second, running an RFID pilot for asset tracking and process optimization.The role required a collaborative approach across Senior and Executive levels to gain support for new initiatives, advise on prevailing risks, manage COVID impacts and place our people agenda at the forefront of the company's growth trajectory.

Johannesburg Area, South Africa

The role is not the typical KAM role as it requires high attention to detail, a data orientated /technical mindset and a penchant for relationships (ego) management. The KAM role is the linchpin between the client and the organisation. Key activities included being the interface between Contact Centre, Software Development, Testing and Operational teams to ensure banking applications and payment software were developed and tested against the business requirement specifications. Change control was inherent within the role to ensure a coordinated roll‑out plan of software updates throughout internal and external environments. As a KAM I often engaged with the bank and 3rd party vendors in product development workshops to scope out new products and software features to be embedded within the Banking application software such as an integrated fuel, QR code payment and PYC (Pay with Your Currency).I was the first point of escalation to resolve customer challenges and coordinate and mobile internal teams into action. Further to perform and supply an RCA (Root Cause Analysis) to the customer.I prepared documentation for RFP / Tender applications and screened addendums to and new contracts for alignment to support and operational processes. I hosted or facilitated monthly and quarterly operational reviews with varying levels of management (customer and internal).

Johannesburg Area, South Africa

A whirlwind ride at Dashpay, an entrepreneurial payment and value‑added services company and sister organisation to African Resonance. Dashpay is a sandbox for solutions which graduates successful products to African Resonance. I was headhunted by African Resonance before I was able to see the fruits of my labour pay‑off although I worked to launch an exciting proof of concept (POC) with a renowned global motorcycle brand. The solution enabled purpose‑based lending solutions (micro‑lending) to merchants and customers for accessory and service maintenance purchases. Real‑time (RT) lead generation was performed via the Dashpay payment platform to the FSP (Financial Services Provider) for the conclusion of the loan with the customer.

Johannesburg Area, South Africa

Avios is digital travel loyalty currency which underpins the frequent flyer programmes of British Airways, Iberia, Aer Lingus, Vueling, FlyBe and Kulula.comMy role within the Avios Group Limited (AGL) business is a hybridised position encompassing both Hunter and Farmer attributes.Core efficiencies;- Lead generation and qualification- Source new partnership and revenue opportunities- Develop supporting business and use cases- Financial modelling- Contract negotiation- Revenue assessment and management- Internal and external stakeholder management- Business solution development- CI / CX specification and creation- Process & data flow documentation - Customer and business data reporting- Marketing campaign development & reporting

* B2B Relationship Management* B2C Relationship Management* New Business Development* Strategic Client Positioning & Marketing* Contract Application & Administration* Data Analysis* Report Generation & Presentation* Risk Management (Fraud Identification & Management)* Sales Management (Targets & KPI Management)* Creation and Implementation of Sales Strategies* Development & Implementation of SOP’s* Business Analysis* Product & Systems Development (BRS & FS generation)* Software Testing & Analysis (Including error reporting)* HR Management (Screening, Induction, Grievance & Disciplinary Management)* General Office Management

* New Business Development* Call Centre Management* Systems Design and Implementation* Business Analysis* SOP Creation and Implementation* Risk Management (Fraud Identification & Management)

Sandton, Johannesburg

* Lead Generation* Contract Negotiation* Account & Relationship Management* Generation of marketing initiatives for retail activations & customer acquisition* Training

* Inbound and Outbound Sales* Price Negotiation* Product Design and Representation* 3D Design and Modelling* Accounts* Business management

Master'S Degree, Business Administration And Management, General, Mba (Nqf 9)

Activities and Societies: Global Trilateral (GTMBA) MBA Class President, Winner of GTMBA Consultancy Project, MBA Deputy Class.

Post Graduate Diploma With Distinction, Business Administration And Management, General, Pdba (Nqf 8)

Activities and Societies: Class RepresentativeNothing worth having comes easy, that was certainly the case with the PDBA. All.

National Diploma Real Estate (Valuation), Property Valuation

Activities and Societies: University of Johannesburg Volleyball Team Tertiary and Senior Men's TeamsNational Diploma in Real Estate Major.

Senior Certificate With Exemption

Activities and Societies: High School Volleyball Team