• Actively participate in establishing requirements, analyzing requests as well as proposing and defining solutions.• More than 10 years of system administration with Unix/Linux• More than 10 years working with SQL• More than 4 years working with Python programming language• Interact and help support integration, update and migration projects for new infrastructures and systems.• Application support for CVM (Customer Value Management) applications and interface between the sales team and platform supplier (Mahindra Comviva).• Detect, troubleshoot and resolve all IT issues related to application functionality and complaints from internal and external customers in a timely manner depending on the severity and installation of patches.• Audit systems ethically and proactively to maintain security and close IT vulnerabilities.• Monitor and maintain high system performance and 24/7 service availability based on the Business Continuity Plan (BCM).• Produce reports on campaign performance and revenue.• Configuration and deployment of digital/marketing campaigns and updating them.

• Technical support for the M-PESA mobile payment and anti-money laundering (AML) platform.• Investigates subscriber complaints and provides solutions within a timely manner.• Participation in projects and deliver new products (M-PESA functionalities) to subscribers.• Ensure that support tasks are carried out to high quality standards and within the required service levels (SLA).• Monitor and maintain high system performance and 24/7 service availability based on the business continuity plan (BCM).