Patrick Labute Email & Phone Number

Dublin, Ohio

Dublin, Ohio

Dublin, Ohio

• Reviewed recorded customer service calls to provide coaching and feedback to enhance agent success and achieve required key performance indicators
• Monitored agents during live calls to discuss highlights and opportunities, while helping them provide exceptional customer experiences
• Conducted research projects, recommended process improvements, and supported workforce management, all with the goal of improving the customer experience
• Assisted Home Warranty department with… Show more
• Assisted Home Warranty department with creating systems training materials, recommendations for overall process improvements, and handling claims calls to gain familiarity with their processes
• Earned departmental award for “Exceptional Customer Experiences” in 2017 Show less

Dublin, Ohio

• Assisted customers and prospects with questions regarding accounts and available programs
• Met or exceeded sales metrics, goals, and expectations consistently
• Worked with new hires as a peer coach on a regular basis, and supported them as they took calls for first time

Columbus, Ohio Area

• Welcomed customers while finding out their needs and easing their consumer experience

Dayton, Ohio Area

• Made daily outbound sales calls regarding season, group, and special event tickets
• Managed guest services/ticket sales table during all home games
• Comparing the 2011-12 season to the 2010-11 season, attendance increased 19%, gross ticket sales increased 48%, season tickets increased 81%, season ticket revenue increased 63% and group ticket sales increased 55%

Columbus, Ohio Area

• Led replenishing of out of stock items in hours before store opening
• Worked in electronics, including during holiday season, handling high volumes of customers
• Ensured customers’ shopping and checkout experience was satisfactory
• Worked at one of highest volume stores in the Great Lakes region

Charlotte, North Carolina Area

• Handled many aspects of race-day setup and operations for 10 week “Summer Shootout” race series
• Handled many aspects of operations for nationally televised “Legends Million” four-day racing event
• Maintained company policies for waivers of liability and competitor registration
• Worked Coca-Cola 600 race weekend, was able to see all that goes into such a marquee event

Athens, Ohio

• Received will-call ticket orders and distributed those orders for twenty home games
• Worked with public via phone and in person to ensure their ordering experience was satisfactory
• Maintained customer database of season-ticket holders

Westerville, Ohio

• Supervised five to eight cashiers
• Scheduled cashiers breaks and assisted with customers’ complaints
• Ensured customers’ shopping and checkout experience was satisfactory