At Fallon Health, a regional health insurance payer and provider specializing in government programs (including Medicare Advantage, Medicaid, ACO, PACE, SNP), I spearhead strategic IT initiatives across 5 business units. My role encompasses: Product Ownership & Innovation: Lead CRM, EMR, Next Best Action (NBA), and Population Health Platforms, enhancing healthcare delivery and member experience. Department & Staff Leadership: Mentor and transform the IT team into strategic partners, fostering collaboration with both internal and external stakeholders. Business-Technology Alignment: Serve as the primary IT executive for B2B support, bridging business units with technology solutions that drive efficiency and innovation. Project & Program Management: Oversee significant organizational initiatives, including systems implementation and technology re-platforming with strategic business partners.Key Achievement: Directed the development and implementation of Fallon's NBA tool, a pivotal project in member-centric healthcare. This tool streamlines healthcare recommendations through various channels, significantly improving member wellness and aligning with STARS and HEDIS measures.

Brought an ongoing $13M project from overbudget and behind schedule to launch on time and within budget. Partnered with finance to implement sales & financial forecasting with Oracle Hyperion across 4 TJX divisions.

Took over 3 in flight projects suffering from scope creep, inadequate resources and misaligned infrastructure. Locked down scope, corrected timing and handoffs to reduce idle contractor sourcing bringing project in on time.

Salesforce.com administrator with a team of 5 Help Desk employees. Administer company digital dashboards to streamline information and optimize workflows.Led 6 implementors to configure SaaS products, onboard new clients, manage project timelines and craft and conduct client specific product testing.

Technology consulting in the commercial real estate industry for multiple companies.Worked with management to create website flowchart, site map, page template conceptualizations (wireframes) and mapped for website design consultant. Strategized with vendor (HubSpot) and web design consultant to ensure business requirements were achievable within budget, workflow, and vendor application limitations. Implemented Constant Contact email marketing application to push content to subscribers. Adapted company workflow to leverage capabilities of this application.Designed and developed website and multiple target market-specific landing pages to attract clients. Created plan, layout, content, navigation for company website and optimized site. Analyzed website effectiveness using web analytics and SEO techniques to determine landing page success and customer abandonment.

Director, IT Development, 2000-2004Sr. Development Manager, 1998 - 2000Project Lead, Sr Business Analyst & Project Manager Positions 1995-1998Managed multiple software and web development teams providing project management, staff management, strategic and tactical planning and analysis. Led projects developed on both UNIX/Linux and Microsoft using Java and .NET respectively with Sybase, MySQL, or Microsoft SQL Server database components, working side-by-side with staff.Ran entire project management process on concurrent web and software development, integration, conversion, and decommissioning projects. Projects included small enhancements to large, enterprise-wide, multi-year efforts. Trained new project managers and supported other groups with troubled projects, analyzing project management, technical factors, and team dynamics. Saved firm approximately $200,000 by expertly managing the design, development and implementation of an application to register, track and report regulatory-required OFAC training.Recognized for providing superior customer service, project management and staff development services, including six awards for excellence in project delivery. Honored with 2001 President’s Award for exceptional leadership.

Business Systems Analyst/Systems Implementation Specialist, 1992-1995.Account Controller & Senior Account Controller Positions, - Financial services Operations, 1987-1992.