Patrick Lee Email & Phone Number

Singapore

Singapore

Acts as an interface between Tapestry and Service Providers. Manages the performance reporting in sourced environment and monitors the compliance of the Service Provider against Service Level Agreement (SLA). This includes regular performance reporting, monitoring service level infractions and developing new SLAs and metrics as needed.Ensures that service levels for outsourced services are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Service Providers are minimized. Review and monitors Service Providers incidents, problems, change management processes and escalation procedures.Overseas the planning and forecasting of service consumption, quality of service and customer satisfactions. Provides direction and leadership in developing the Coach business processes that ensure contractual compliance.

Singapore

Overseas the entire IT infrastructure and operation support services which includes service desk, end user computing devices, servers, virtual infrastructure (VMware & Hyper-V), dealing desks, databases, networks, PABX, data centre management and vendor managementFormulates and execute IT directions & strategies to support the company’s mission & objectivesManages all 3rd party IT vendors, annual budgets, contracts, maintenance and procurement Ensures the IT operations, management, policies and procedures are in place to meet Audit, MAS regulatory compliance & Technology Risk Management (TRM) guidelines

Singapore

Lead a team of Infrastructure Analyst from Singapore, Hong Kong, Korea, Taiwan, Japan, Australia and Indonesia to support the IT operations and projects in the Asia Pacific regionImproved the IT support and management of Schroders by establishing a multi-year plan to streamline IT support and operations. Saved on IT expenditure by virtualizing and consolidating all production servers. Standardized hetorogeneous IT software and hardware vendors to improve support efficiencyEstablished enterprise monitoring in Asia by using SolarWinds Server and Application Monitor & Network Performance Monitor. Established configuration management framework by using MS SCCM, WSUS, VMware Update Manager & SolarWinds Network Configuration ManagerDesigned and implemented high availability & disaster recovery solutions based on Double-Take, VMware vSphere HA, EMC MirrorView, EMC SRDF, EMC Celerra Replicator and EMC Replication Manager.Reduced overall storage cost by way of storage tiering by implementing EMC Symmetrix SAN, EMC CLARiiON SAN, EMC Celerra NAS. Improved disaster recovery, reduced RTO & RPO by implementing Disk Deduplication on NetBackup & BackupExec, Microsoft VSS for SQL & Exchange, EMC TimeFinder, EMC SnapClone & SnapView.Reduced WAN communications cost and improved application performance by implementing BlueCoat ProxySG and BlueCoat PacketShaperReduced time to provision and deploy applications to the region by implementing Citrix XenApp and VMware ThinAppImplemented regional SSL VPN remote access by using Citrix NetScaler with XenApp.

Singapore

Worked in Delphi Corporation for a year as a Solution Architect role to establish new support and administration processes for all Delphi servers which were being transitioned from IBM support to EDS support structureWorked in SKF for a quarter as a IT Consultant to migrate all legacy Windows NT, Windows 2000 and Novell Netware servers (located in Singapore and Malaysia) to Windows 2003 Active Directory & serversWorked in Singapore Aero Engine Services Pte Ltd for 6 months as a IT Consultant to plan, design, upgrade and migrate all existing servers to the latest systems. The following systems were implemented successfully: Active Directory 2003, Exchange 2003, SMS 2003, MOM 2005, ISA 2004 and Windows XP ProfessionalWorked in CIMB Bank Datacentre in Malaysia for 3 years as the Desktop, Server and Messaging Services Manager. Lead a group of 11 systems administrators and 2 team leaders to plan, design and manage the customer’s operation. Managed 400+ Intel servers and 9000+ desktops and users remotely using IBM Tivoli Management Framework. Managed Level 2 (Network & Systems Management) and Level 3 (Server & Desktop Engineering) operation support. This involves the problem resolution of NT/XP/2000/2003 based systems and designing new distributed system support system. Designed, developed and managed the Common Office Environment (COE) to standardize the hardware & software on every server, desktop, laptop & printers in the bankWorked in Bechtel Corporation for 5 years as a Asia Pacific Regional IT Administrator. Lead a group of technical systems administrator from Singapore, Malaysia, Thailand, Hong Kong, China and South Korea to provide software and hardware technical support. Managed the daily helpdesk activity, produced SLA reporting and ensured that SLA objectives are met. Worked with the design team on migrating from NT to Windows 2000 Active Directory.

It, Computing

Adv. Diploma, Networks & Communications

Diploma, Computing

Higher Diploma, Systems Analysis & Design