Patrick Lee Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team, including doctors of physical therapy, physicians, board-certified health coaches, and more. Available to millions of members, Hinge.

San Francisco Bay Area

- Managed partnerships with medical networks and vendors to provide timely resolution of client requests and escalations, as well as building scalable SOPs- Led several team-based initiatives to reduce work, improve efficiency, and provide mentorship to newer associates- Achieved a 20% reduction in overall time spent team-wide on issue resolution and.

San Francisco Bay Area

- Performed accurate processing of 11,000+ medical claims and resolved 250+ member issues- Led multiple initiatives and small teams focused on revising internal policies that resulted in the elimination of 40+ hours of operational work per week- Discovered system bugs affecting multiple clients and coordinated resolution efforts to minimize financial.

Madison, Wisconsin Area

- Managed customer-vendor relationships with 5 hospital systems in the U.S.- Spearheaded weekly status meetings with customers to troubleshoot technical issues, navigate KPI trends, and prepare for product/feature implementations- Administered onsite technical support during product go-lives for 20+ hospital organizations- Collaborated directly with.

Greater Boston Area

- Provided client support for students in the Center for Professional Education, including the BU Evergreen program for students ages 58 and over- Conducted research on prospective student experiences with navigating the center's website- Implemented new process for managing the department's social media campaigns- Performed various administrative tasks

Greater Boston Area

- Managed the transition of employee benefits information into digital database- Prepared orientation materials for new university employees- Oversaw the mail distribution of time-sensitive COBRA benefits materials

Greater Boston Area

- Provided troubleshooting support to instructors and student groups with digital media connections- Delivered equipment and maintained media equipment depots across campus

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Society of Asian Scientists and Engineers (SASE), ASME (The American Society of Mechanical Engineers), The.

High School

Activities and Societies: Stuyvesant Key Club, SING!, Stuyvesant Culture Show 2011