Patrick Leinen Email & Phone Number

Melbourne, Florida, United States

Manage over 600 employees in the United States, Canada, Mexico and the Philippines. Responsible for Customer Experience, budget responsibility and client management.

Melbourne, Florida, United States

Greater St. Louis Area

As Director of Support Services for Parallon, I was responsible for all task completion and client communication to ensure the patient experience meets high standards. Client communication involved my department reaching out to clients for specific information involving any guarantor/patient. Additional tasks that my department was responsible for included dispute resolution, payment posting, bankruptcy updating, deceased notification, Inventory control, employment verification. It was essential to communicate the Support Services tasks pending and completion to Operations as well as clients. There were many moving parts to Support Services that needed daily management and completion.

Boise, Idaho Area

Patrick A. Leinen. Patrick Leinen came to Idaho to serve as Collection Agency Manager for Idaho based Collection Bureau Inc. for over two years. Prior to that, Mr. Leinen had a long tenure with a national collection agency, IC Systems based in La Crosse, Wisconsin. At IC Systems, Mr. Leinen served as Director of Operations with portfolio experience in commercial and consumer accounts– credit cards, government, telecom, utilities and medical. He has managed up to 120 employees and has significant industry expertise in operations, compliance and collection strategies, employing the use of technology to provide consistent recoveries, training and call techniques. Mr. Leinen ran upper echelon competitive performance relationships for several major companies, including HSBC Bank, US Bank, Dell Financial Services, CenturyLink, Verizon, and Sprint. Mr. Leinen has a proven successful track record in delivering high results with experience in all stages of Accounts Receivable recovery. Mr. Leinen is a popular speaker, often engaging his audiences in highly interactive Q&A sessions. He has served on the Board of the Idaho Collectors Association.