Patrick (Pat) L Harper Email & Phone Number

San Antonio, TX, US

San Antonio, Texas, United States

San Antonio, Texas Area

San Antonio, Texas Area

Assist with my elder father's needs as a dialysis patient. Coordinate Doctor visits, rehabilitation appointments and daily schedule. Transportation to all appointments. Provision of meals and housing. I have taken time off from my career to make sure that my father's last days are comfortable.

San Antonio, Texas Area

Maximize membership and growth for the Alamo Area Hospitality Association through communication and coordination of its current and potential members. Maintain current member data through an extensive review of the current membership and implement new approach techniques to achieve growth goals as set by the AHAA Board of Directors.

San Antonio, Texas Area

• Advocacy experience assisting members with executive correspondence and complex issues in the name of the CEO and Executive Management within all USAA lines of business i.e. Insurance, Banking, Investment.
• Data entry and maintenance of regulatory complaint registry/database.
• Overseeing complaint process from inception (client contact) to completion through management of personnel assigned for research and resolution.

San Antonio, Texas Area

• Sales and service of all USAA insurance lines of business to include Umbrella, Homeowner’s, Renter’s, Personal Articles Floater and Auto policies within 49 states and all USAA international locations.
• Client service experience through multiple channels to include phone, email, text and social media.
• Client assistance skills include Deployment, Military Transitions, Divorce, Team Helpline, Member Retention, New Client Sales.
• Coaching and mentoring new hire employees on technical training and communication skills.

East Glacier Park, Montana

• Responsible for managing all aspects of daily resort operations including reservation database management, client services, arrivals/departures, staffing, restaurant and bar operations, conference and event coordination.
• Oversaw all onsite technical administration and project management.
• Organized travel packages including fly fishing trips, hiking, vehicle tours and nature walks.
• Managed and implemented local governmental requirements for resort operation.
• Facilitated offsite trade shows to promote lodge potential and sales.

New Braunfels, Texas

• Responsible for managing all aspects of daily resort operations, including lodging, camping, retail store and water sport rentals. Responsible for up to 30 employees.
• Implementation and management of new SQL reservation database software to streamline client information and sales projections.
• Increased yearly revenue by 300% over a 4 year period. Increased bookings to 95% occupancy during high season and 50% during low season. The 2006 revenue goal was 1 million annually.
• Developed and executed marketing initiatives for industry and company events. Key activities include lead generation management and collateral development to drive market awareness.

Bachelor'S Degree, Bachelor'S Of Science In Management

Associate Of Science - As, Networking