Director of Cryptographic Engineering and Operations Team responsible for PKI, encryption, certificate management, and secrets management.

Security architecture within the Identity Management area focusing on Active Directory, Azure Active directory and related areas.

Leadership for team responsible for systems and user management platforms providing Windows and Mac security, patch management, software deployment and updating, inventory, automated build capabilities, computer configuration, backup and data synchronization, and application security and management including white and blacklisting.• Ensure availability, integrity, and lifecycle maintenance of platforms delivering over 15 million security and software updates and over 90,000 automated builds and Windows 10 upgrades per year to 200,000 computers across 300+ remote sites.• Establish and exceed goals for service management including Net Promoter System (NPS) score of 60 across all platforms and a 50% reduction in incidents.• Manage team expansion to 35+ worldwide team members including oversight of staffing requirements and building out 24x7 on-call rotation.• Agile principle adoption and training across the team including scrum team formation and Kanban use within Swift Kanban and CA Agile Central.• Promote, lead and contribute to continuous improvement efforts including transition to modern, proactive monitoring, virtual team collaboration, and user interaction updates based on voice of the customer feedback.• Collaboration with product management to establish prioritization and resourcing requirements based on customer demand and business requirements.• Technology owner and subject matter expert for systems management platform including extensive technical knowledge of infrastructure, database, and web components.• Vendor management including license management, relationship building, and communication of requirements.• Platforms currently managed include Symantec Altiris Endpoint Management, Symantec Ghost Solution Suite, JAMF Pro, Bomgar Remote Control, Universal Knowledge Suite, Enterprise Printing, Pharos Blueprint, Ivanti AppSense Management Suite including Environment Manager, Application Manager, and File Director.

Senior member, technology owner, and architect on team responsible for workstation systems management including software distribution, patch management, inventory, and other related technologies for 200,000 computers.• Operationally monitored and maintained the systems management infrastructure.• Planned and led product lifecycle management for the production systems management platforms including a complex full version migration.• Developed operational processes for managing product lifecycle management• Researched, tested, and implemented new platform features and capabilities in collaboration with engineering and operations teams.• Collaborated with operational, security, and engineering teams to design and develop processes currently in use at UHG for automated security patch management, application deployment and updating, and automated workstation build.• Managed vendor relationships and established cadence for managing problems, features, and capabilities.

Engineer responsible for workstation systems management platform including software distribution, patch management, inventory• Designed and implemented distributed security model supporting decentralized teams using roles and scopes.• Designed and documented processes for deploying security patches, software, and reporting on inventory data. • Conducted training sessions on platform use and processes to Kroll support teams worldwide.• Designed and implemented an automated workstation build process to be used by decentralized desktop support teams.• Architected and implemented desktop backup solution.

Senior member, technology owner, and architect on team responsible for workstation systems management including software distribution, patch management, inventory, and other related technologies for 200,000 computers.• Operationally monitored and maintained the systems management infrastructure.• Planned and led product lifecycle management for the production systems management platforms including a complex full version migration.• Developed operational processes for managing product lifecycle management• Researched, tested, and implemented new platform features and capabilities in collaboration with engineering and operations teams.• Collaborated with operational, security, and engineering teams to design and develop processes currently in use at UHG for automated security patch management, application deployment and updating, and automated workstation build.• Managed vendor relationships and established cadence for managing problems, features, and capabilities.

• Enterprise Systems Management• Desktop Support