Lockheed Martin, Littleton, ColoradoPerform a wide variety of remote and deskside software and hardware services supporting 1000 customers on a network of 1400 Windows and Unix computers and 50 printers. * Wrote, tested, and documented new software installation procedures.* Configured LANs, imaged and maintained desktops for those LANs. * Disassembled and created new network in two days to satisfy dynamic change of customer.* Participated in a three member team that… Show more Lockheed Martin, Littleton, ColoradoPerform a wide variety of remote and deskside software and hardware services supporting 1000 customers on a network of 1400 Windows and Unix computers and 50 printers. * Wrote, tested, and documented new software installation procedures.* Configured LANs, imaged and maintained desktops for those LANs. * Disassembled and created new network in two days to satisfy dynamic change of customer.* Participated in a three member team that created and maintained five standalone networks consisting of 50 computers each all running consecutively. * Successfully resolved software and hardware issues for 300 customers as their primary deskside support specialist.* Attained working knowledge of Windows Active Directory, MS Exchange, DHCP, and DNS. * Configured desktops to ensure compliance with NISPOM Chapter 8 * Troubleshoot user account errors, hardware, software, or network issues until a resolution is met.* Conducted an annual refresh of 300+ desktops and engineering workstations.* Configured and implemented desktop security measures in order to protect data, software, and hardware.* Configured multifunction devices and installed on the network.* Created DNS and IP host records. * Organized and implemented Windows 7 computer upgrades.* Provided rotational on-call support. Show less

Lockheed Martin Corporation, Littleton, ColoradoProvide Tier 1 support for Windows and Unix OS computers and resolved issues over the phone or created problem tickets to resolve at a later date.* Contributed to successful creation and implementation of stand-alone networks for AMS, SBR, ODSI, ISAT, and ANGELS programs.* Documented and tracked IT problems by utilizing ITSM (Remedy) process for customer requests. This included guiding the customers through the hardware… Show more Lockheed Martin Corporation, Littleton, ColoradoProvide Tier 1 support for Windows and Unix OS computers and resolved issues over the phone or created problem tickets to resolve at a later date.* Contributed to successful creation and implementation of stand-alone networks for AMS, SBR, ODSI, ISAT, and ANGELS programs.* Documented and tracked IT problems by utilizing ITSM (Remedy) process for customer requests. This included guiding the customers through the hardware and software acquisition processes.* Managed software and hardware for MeetingPlace, our online classified meeting and document sharing tool.* Trained MeetingPlace users.* Managed Legato Networker back-up system of hardware, software, and media.* Created and modified user accounts and file permissions as needed.* Performed tasks or accepted responsibilities others avoided.* Provided rotational on-call support. Show less

Lockheed Martin, Littleton, ColoradoProvided software support including testing, design, implementation, and maintenance of applications. * Monitored and modified primary application (MACPAC) for major government program.* Confirmed successful execution of programs.* Edited applications for Y2K preparation.* Planned, tested, implemented, and documented minor software changes to production programs.* Provided rotational 24 hour On-call support.

Responded to department inquiries and requests including job processing, printing, backups and tape processing, and rebooting the mainframe.