Patrick L. Email & Phone Number

Lakewood, Colorado

Denver Colorado

Lockheed Martin, Littleton, ColoradoPerform a wide variety of remote and deskside software and hardware services supporting 1000 customers on a network of 1400 Windows and Unix computers and 50 printers. * Wrote, tested, and documented new software installation procedures.* Configured LANs, imaged and maintained desktops for those LANs. * Disassembled and created new network in two days to satisfy dynamic change of customer.* Participated in a three member team that… Show more Lockheed Martin, Littleton, ColoradoPerform a wide variety of remote and deskside software and hardware services supporting 1000 customers on a network of 1400 Windows and Unix computers and 50 printers. * Wrote, tested, and documented new software installation procedures.* Configured LANs, imaged and maintained desktops for those LANs. * Disassembled and created new network in two days to satisfy dynamic change of customer.* Participated in a three member team that created and maintained five standalone networks consisting of 50 computers each all running consecutively. * Successfully resolved software and hardware issues for 300 customers as their primary deskside support specialist.* Attained working knowledge of Windows Active Directory, MS Exchange, DHCP, and DNS. * Configured desktops to ensure compliance with NISPOM Chapter 8 * Troubleshoot user account errors, hardware, software, or network issues until a resolution is met.* Conducted an annual refresh of 300+ desktops and engineering workstations.* Configured and implemented desktop security measures in order to protect data, software, and hardware.* Configured multifunction devices and installed on the network.* Created DNS and IP host records. * Organized and implemented Windows 7 computer upgrades.* Provided rotational on-call support. Show less

Lockheed Martin Corporation, Littleton, ColoradoProvide Tier 1 support for Windows and Unix OS computers and resolved issues over the phone or created problem tickets to resolve at a later date.* Contributed to successful creation and implementation of stand-alone networks for AMS, SBR, ODSI, ISAT, and ANGELS programs.* Documented and tracked IT problems by utilizing ITSM (Remedy) process for customer requests. This included guiding the customers through the hardware… Show more Lockheed Martin Corporation, Littleton, ColoradoProvide Tier 1 support for Windows and Unix OS computers and resolved issues over the phone or created problem tickets to resolve at a later date.* Contributed to successful creation and implementation of stand-alone networks for AMS, SBR, ODSI, ISAT, and ANGELS programs.* Documented and tracked IT problems by utilizing ITSM (Remedy) process for customer requests. This included guiding the customers through the hardware and software acquisition processes.* Managed software and hardware for MeetingPlace, our online classified meeting and document sharing tool.* Trained MeetingPlace users.* Managed Legato Networker back-up system of hardware, software, and media.* Created and modified user accounts and file permissions as needed.* Performed tasks or accepted responsibilities others avoided.* Provided rotational on-call support. Show less

Lockheed Martin, Littleton, ColoradoProvided software support including testing, design, implementation, and maintenance of applications. * Monitored and modified primary application (MACPAC) for major government program.* Confirmed successful execution of programs.* Edited applications for Y2K preparation.* Planned, tested, implemented, and documented minor software changes to production programs.* Provided rotational 24 hour On-call support.

Lakewood, Colorado

Responded to department inquiries and requests including job processing, printing, backups and tape processing, and rebooting the mainframe.

Bachelor Of Science, Computer Science, 3.5

Associate Of Arts (A.A.), Geology/Earth Science, General