Patrick Lorenz, Mba, Lssbb Email & Phone Number

Irvine, CA, US

Irvine, CA, US

• Collaborated with cross functional stakeholders at various levels to support the success of the Rivian Service Organization, driving continuous improvement, quality assurance, and project management for North American.
• Directed the North America Field Service (NAFS) Headcount Recruiting Initiative, forming a cross functional team and increasing NAFS headcount size by over 230% from 300 to 1000 members in one year
• Managed Reporting and Dashboarding for the North America Field Service Team Growth Initiative, developing and executing new data modeling applications; increased data visibility and enhanced monthly/weekly business.
• Engaged and partnered with Regional Service leaders and Service Operations business leaders on improving and developing new processes, reporting tools, and department level strategic KPIs & OKRs
• Developed and executed data modeling applications to provide relevant data and visualization, enabling actionable insights for decision making, and provided monthly and weekly business updates, program status updates.

Seattle, WA, US

• Designed, created, and implemented the Amazon Customer Excellence System (ACES) Project Management Office (PMO), identifying and prioritizing process improvement opportunities, prescribing strategies, and guiding.
• Reduced project durations and cycle times by up to 40% by establishing PMO for the Quality and Lean Department; designed and implemented a cross functional project office within 9 months, improving project visibility.
• Drove process improvements and redesigns by directing short term process improvement and long term process design/redesign efforts using Kaizen and project management methodologies (PMP/Scrum)
• Coached and trained teams in Lean Six Sigma based continuous improvement methodologies, facilitating the application of ACES methods and advanced technology to drive process improvements
• Restructured the Learning and Development Initiative for Lean Six Sigma and Agile processes, driving process improvements through coaching and training of project and program managers and cross functional teams.

• SACA Technologies operates one of the largest Desktop as a Service/Hosted Virtual Desktop (DaaS/HVD) brands in the US and is one of the most well known Managed IT services businesses in Southern California. Provided.
• Led Lean Six Sigma and Project Management Initiatives: Administered technical and operational expertise in Lean Six Sigma (LSS), Project Management, and Change Management to ensure successful implementation and.
• Strengthened quality by streamlining, standardizing, and optimizing business processes and systems to effectively support organizational growth

Bronx, NY, US

• Awarded a 12 week full time fellowship Data Engineering training program at Cognizant’s HQ. Delivered by Per Scholas, designed and sponsored by Cognizant.
• Technical Skills Acquired: Gained expertise in Hadoop, Big Data, Java, JDBC, SQL, Hive, Sqoop, Oozie, Unix, Linux, and Shell scripting
• Methodologies and Frameworks: Trained in SDLC, Scrum, Agile, and UML frameworks and methodologies

• Senior Manager/Director serving VP of Brinks’ Operations Service Center (BOSC), established and led the BOSC Operational Excellence Department as a Lean Six Sigma Black Belt Champion.
• Productivity Improvements:o Achieved YoY improvement rate of 20% reduction in Care case volumeo Improved case resolution by 10 percentage pointso 80% SLA for response timeliness was consistently meto Reduced cycle time.
• Drove critical strategic transformation projects, supporting internal departments (e.g., Onboarding, Claims, Customer Care & Service) and all 120 branches nationwide. Enabled decisions that resulted in more efficient.
• Established BOSC Operational Excellence Department: Grew the business and built an engaged team by selecting, hiring, training, and managing Business Operations Analysts. Defined processes and tools to track, measure.

• Licensed Real Estate Professional who is focused on offering excellence and exceptional customer service.
• Trilingual English/German/French
• Member of MetroTex
• Member of Texas Association of Realtors, TAR
• Member of National Association of Realtors, NAR

Southlake, Texas, US

• Executing various business activities for the SVP of the Delivery and Care department to support strategic initiatives and lean projects for efficient operation resulting in a 30% cycle time reduction of planned.
• Driving continuous quality improvement by leading, facilitating, and coaching process improvement teams utilizing a standard metric driven approach. Developing and fostering a culture of Lean Six Sigma by collaboration.
• Developing and preparing reports that measure the effectiveness of improvements and providing management visibility to such improvements.
• Managing other strategic business operations projects, as required, including initiatives to improve internal operations and processes.

• Responsible for advising and implementing quality fundamentals, problem solving tools, and process analysis techniques. Served the CEO as a Lean Six Sigma Black Belt and catalyst for technical and cultural.
• 40% sales growth achieved for client within 12-months by defining, proposing, and implementing new business model using SIPOC, FMEA and statistical analysis techniques.
• Developed comprehensive client profiles, VOC’s and CTQ’s; tracked activities, opportunities, Quick Wins and results, and ensured overall quality and timely completion of deliverables.
• Achieved 35% decrease in production errors YoY by implementing cross function reviews. Directed and coached on 5S implementation to deliver cycle time reduction, cost savings and improvements in lean culture.

• Successfully managed Customer Service, Customer Loyalty and Inventory department with 70 employees. Managing Quality Control, vision and purpose, priority setting and problem solving.
• Contributed to a $3 million USD revenue increase by implementing process improvements, training teams to creatively recruit and engage customers.
• Directed cross functional teams with focus on process application and advanced system thinking. Coached senior leadership in creating an executive vision for the ideal state of future goals.
• Reduced error rates on accountability 65%, and reduction in process steps by 30% as a result of developing and training team members.
• Increased team productivity by 25% year over year as a result of constant monitoring, motivating and evaluating staff performance.
• Reduced labor cost by 10% year over year by reviewing company’s budgets and finances on a weekly basis and by improving resource allocation.

• Reported to the Director of Marketing, supported all aspects of brand management, product launches, advertising strategy, public relations and market research.
• Jointly responsible for rebranding Connex to Veolia Verkehr in 2005 / 2006 to leverage the relationship with the French-based multinational company Veolia Environment.
• Managed and executed competitor analysis, market research, and surveys, locally and nationwide. Generated publications, press releases and interactive presentations to announce new product and service launches.
• Management of SEO / SEM campaigns including keyword generation, targeting and placement optimization, web analytics, bid and budget management. Measured and suggested optimizations and testing ideas for all avenues of.
• Recognized by Marketing Executives and customers for integrity and trust, strong presentation skills, for being a creative thinker and having an innovative marketing approach.

• Managed the work activities of up to 40 personnel, including vendors, contractors and team leaders. Responsible for contract negotiations, accounting, event planning and assuring excellent service.
• Exceeded sales expectation by 30% year over year as a result of strategic agility, developing direct reports, delivering outstanding customer service and implementing customer follow up strategies to increase referrals.
• Organized up to four weekly events, marketing plans, staffing, recaps, payouts, P&L, and coordinated with the graphic design team for event flyers.
• Built and sustained strong partnerships internally and externally.
• Developed and executed staff training and advancement strategies, motivating, influencing and mentoring to level of service excellence and best decision quality.

Lean Six Sigma Black Belt, Lssbb

Master Of Business Administration (M.B.A.), Leadership, Strategic Management & Marketing

Bachelor Of Business Administration (B.B.A.), Business Administration And Management

Certified Mechanic