Substantiated rapid revenue growth, executing company vision, and motivating teams with an example-based management style. Display a finely-tuned business knowledge to evaluate current practices and implement sustainable changes that boost productivity and efficiency. Implement a solution-based approach to problem-solving and deploy innovative troubleshooting in collaboration with operations and executive leadership teams.Increase guest and employee satisfaction through engaged management style and high standardsDirected multiple successful store opening including all training, workforce management, company policies and quality standards.Uphold strict adherence to all corporate standards and valuesMade a lateral move from Regional Director of Operations of Ontario (2017 - 2019) to the Downtown Vancouver location; brought wisdom and experience to the new region.

Expanded on a high-performing workforce through strategic recruiting and hiring. Aligned teams to excel with comprehensive training and mentorship. Regularly reviewed food quality, service, and guest feedback to identify and pursue improvement opportunities. Built a positive rapport with guests by learning their names and engaging in conversation.Offered a safe and clean work environment by implementing sanitation procedures in compliance with health and safety laws.Further enhanced skills by attending workshops and studying professional industry publications; grew networks by joining professional societies.Launched tested and proven, top-of-the-line practices for continued success.

Provide professional instruction for Member/Guests as requested according to BCPGA Standards.Promote the game of golf and promote the Club while maintaining a high level of professionalism and service.Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees.Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.Organize and promote all Club Tournaments and other special events/functions at the Club.Oversee all aspects of outside golf operations and staff to include Marshalls/Starters/Course and Golf Shop attendants to ensure proper performance while following all daily procedures and policies. This includes staging area, range, golf cart storage, etc.Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Resolve customer complaints as soon as possible.Assist the Director of Golf with financial responsibilities, games plans, and ensuring timecards are complete and accurate at the end of each pay period.