At MasonHub, we’re modernizing omnichannel fulfillment for beauty, wellness, and fashion brands with next-generation operations & fulfillment technology, products, and services. Our platform transforms every part of the post-checkout experience for leading consumer brands, from managing inventory and orders, rate shopping carriers, and integrations with Shopify, returns partners, ERPs, EDI-retailers, and more.* Established product function as one of first 10 full-time employees, developing 0-1 fulfillment & operations platform that’s helped more double revenue and achieve company profitability while helping our clients grow and scale* Set OKRs and drive product roadmap, implementation, and support for proprietary order management system and API, Shopify fulfillment app, and integrations with leading ERPs, returns partners, EDI-retailers, and warehouse management system* Manage 8 direct reports across Product, Implementation, Design, and Account Management* Build innovative, high-impact products that enable our customers to deliver exceptional customer experiences and cost savings, such as order routing, flexible kitting, rate shopping, data-driven value added services, custom gift messaging, and more* Own product requirements and main stakeholder for WMS vendor selection process * Collaborate closely with entire organization, clients, and investors to understand needs, define, and prioritize highest impact projects in rapidly changing start-up and retail environment* Demonstrate product on sales calls and regularly consult with clients on how to configure Shopify, ERP, and other technology in conjunction with our platform to achieve their goals of seamless fulfillment, operations, and logistics experiences* Transforming account management team from task-oriented support to strategic brand partners through building process, documentation, and data-driven analysis and decision making

* Established operations & fulfillment product function, growing from 0 to team of 4 product managers overseeing proprietary fulfillment application, WMS integration, carrier integrations, data warehouse, customer service, and wholesale support* Quickly expanded product and fulfillment services from one direct-to-consumer product to multi-category omni-channel, international business with $439M in net revenue in 2019* Built and executed on same-day delivery roadmap to provide customers with bookable windows at checkout with local carriers in key cities in US, Germany, France, and UK* Delivered B2C Target EDI integration in three months, shipping $7M in product to 100+ stores in half the time of most brands* Drove mission to provide customers with estimated delivery windows at checkoutRedesigned internal cross-functional fulfillment application, improving performance and usability

* Initial internal tools product hire who built roadmaps for proprietary fulfillment, operations, creative, and customer services products* Grew function to multiple product teams across five flash-sale and one full-price eCommerce websites with 9 million members and $600M revenue* Conceptualized and developed in-house photo shoot app that transformed operations, sped up time to launch, and cut costs* Developed and launched experimental B2B API to sell luxury inventory on third-party marketplace and stores, generating $1M in additional annual revenue* Led product strategy and cross-company integration team that enabled Gilt returns customer experience at 91 Saks Off 5th stores, driving new customers, convenient returns, and fast refunds

* Played a pivotal role in launching ELLE.com redesign (February 2011) before 2011 RTW Fashion Week by organizing all aspects of project, working closely with vendor on designs and HTML, and evaluating priorities with ELLE team in order to meet deadline* Worked with ELLE General Manager and Director of Content and Product to execute strategy for product, editorial, sales, and audience development* Led NYC team to create proprietary CMS, new site design, ad library, and enhanced functionality for CarandDriver.com to launch May 2011* Coordinated CarandDriver.com schedule, milestones, and deliverables for new website with VP of Product Development* Maintained project status updates to keep management informed and resources allocated* Managed product development and project work with off-site employees and global contractors

* Helped define, communicate, and execute the project vision and goals for Gourmet.com, NewYorker.com, GQ.com, VanityFair.com, Details.com, and other luxury magazine websites* Served as the first point of contact with editorial, marketing, sales, production, development, technology, and design departments for all product and project needs.* Worked with technical teams to assess the feasibility and ROI of ideas, brainstorm alternative approaches, ensure project specifications are within available technical solutions, and allocateresources accordingly* Oversaw maintenance builds with development, technology, design, and quality assurance teams* Led teams on GolfDigest.com redesign (Jan. 2010), min’s 2010 Best of the Web Award-nominated The New Yorker Cartoon Kit application, slide show platform upgrades, and other projects* Managed a product team consisting of a Project Manager and Web Producer

* Managed large cross-functional teams to deliver interactive editorial, online sales, and consumer marketing projects for a group of leading Web sites: ArchitecturalDigest.com, BonAppetit.com, Cookiemag.com, GolfDigest.com, Gourmet.com, NewYorker.com, and VanityFair.com.* Worked with Product Manager to understand new initiatives, conceive products, write specs, create project plans, give status reports, and troubleshoot issues.* Managed a team of online producers who support daily site operations, including newsletter production, executing and supporting products, training magazine teams on publishing systems, troubleshooting issues, and trafficking bugs through development.* Defined and reported on Web traffic, plus made recommendations about ways to improve site performance and reach editorial, advertising, and consumer marketing goals.

* Created and maintained editorial and publishing schedules for Maxim.com, Blender.com, Stuffmagazine.com, and TheWeekmagazine.com* Project management that included section redesign, in-book promotion, submissions, contracts, database, email blasts, newsletters, and daily operations* Managed QA of major site redesign for Maxim.comTrafficked magazine content for issue updates, converted it to coded HTML, and published through proprietary content management system* Wrote reviews, celebrity interviews, humor features, headlines, and captions

* Trafficked magazine content and converted it into XML for online updates

* Researched, wrote, and fact checked articles for magazine prototype about eBay* Job obtained after RD ASME internship from June 2002 – August 2002