During my tenure as a Software and Website Support Specialist at North Kitsap School District, I consciously took a step back from my traditional career path. Motivated by a desire to give back, I devoted my skills to benefit the community that means so much to me. One of my key projects was creating a new district website from the ground up, with the objective to streamline, simplify, and enhance communication across our community. I also integrated a dynamic communication tool named ParentSquare. This involved meticulous management of data connections, ensuring timely updates and fostering a direct line of communication about classroom and school events.Beyond this, I was responsible for overseeing all educational software deployments throughout the district. My primary focus was always on delivering top-tier customer service to our teachers, parents, and students. Recognizing areas that could benefit from modernization, I developed new processes and updated existing procedures, aiming to streamline business operations and improve the district's overall efficiency. Through these roles and initiatives, I sought to combine my technical expertise with a heartfelt commitment to the community, ensuring that our educational ecosystem thrived in the digital age.

At The Higher HR, I wear multiple hats, but my overarching responsibility is to lead the IT operations, ensuring that our technological strategies align with our business objectives. My role isn't confined to just overseeing our internal IT infrastructure; I extend my expertise to support our partners and diverse clientele, ranging from startups to larger enterprises. Our aim is clear: to provide tailored IT services that drive growth and innovation.I take pride in assembling and leading a talented team of professionals dedicated to addressing challenges and transforming them into opportunities. Together, we design and implement robust technological solutions that cater to the unique needs of our clients. Beyond this, my job offers guidance and solutions in business, HR, and legal matters, emphasizing our core values: Relationship-driven, Compassionate, Trustworthy, and Forward Thinking, among others.With a vision to bring inspiration, innovation, and solutions to every interaction, I'm committed to helping employers and individuals navigate their business journeys, providing advice, alternatives, and answers that make a difference.

In my role at Prime Trust, I steered the IT department, driving the development and execution of forward-thinking IT strategies. My hands-on leadership was pivotal in areas such as infrastructure management, cloud integration, enterprise application deployment, and software oversight.Key Contributions:* Pioneered developing and implementing technological frameworks and procedures, securing accolades like SOC2, ISO, and PCI within just eight months.* Navigated the complexities of expanding to four additional national locations and seamlessly orchestrating an HQ transition to a larger space.* Curated and mentored a proficient IT team of seven, fortifying a company's technological backbone that witnessed a surge from 120 to 350 talents within a single year.

At Westwood, I directed a high-performing IT team of 12 professionals, providing comprehensive service support across IT Service Desk, Desktop, and VIP Support. We catered to 700+ users spread across 12 offices in eight states. My hands-on management ensured that we maintained consistent, uninterrupted service while overcoming productivity challenges.Key Contributions:* Upgraded systems to newer platforms like Office 365 and Autodesk Civil 3D 2018, enhancing user experience and system integration.* Amplified the efficiency of user service requests by modernizing the System Center Configuration Manager.* Acted as the pivotal liaison point across 12 offices, guaranteeing seamless communication, especially during major projects, and ensuring issues were preemptively addressed.* Seamlessly merged Slater Hanifan Group's assets into Westwood's systems post-acquisition without service disruption.* Championed staff training initiatives on various tools, including timecard systems, project management protocols, email practices, and videoconferencing methodologies.

At Slater Hanifan Group, I led a dynamic IT team consisting of a Network Administrator, a CAD Manager, and two Computer Analysts. We catered to over 150 engineers and administrative personnel, handling over 2,000 projects across three distinct offices.Key Contributions:* Spearheaded a seamless transition of 150+ users from Windows 7 to Windows 10 and Office 365. Concurrently, I championed educational initiatives, conducting regular training sessions that ensured staff proficiency in Windows 10 and Office 365 tools.* Identified and executed efficiency-boosting strategies in the domain of drafting, annotating, and design for infrastructure projects. Successfully migrated from AutoCAD Civil 3D 2014 to AutoCAD Civil 3D 2018, leading to immense savings in man-hours for intricate civil engineering drawings.* Revitalized the company’s IT infrastructure, steering it towards an advanced LAN/WAN setup. This included the integration of 15 file servers, adopting the Unitrends Backup/DR, and transitioning to the Deltek Ajera accounting and print servers, enhancing data management and processing efficiency.

At JMA Architecture, I was at the helm of the IT department, steering technology initiatives that supported a thriving community of over 150 architects and administrative professionals. With our team handling numerous projects across Nevada and California, a robust and adaptable IT foundation was paramount.Key Contributions:* Led the modernization of our expansive network. This comprised upgrading multiple file servers, domain management, print setups, and integrating Deltek Enterprise Resource Management systems. Additionally, we achieved a smooth transition for 150+ users from Windows XP to Windows 7, ensuring minimal disruption and optimized user experience.* Played a pivotal role in seamlessly integrating JMA Architecture Studio’s email, files, and project data into the Michael Baker Corporation’s system post-acquisition, achieving a flawless migration with zero service interruptions.* Championed a comprehensive reorganization of the company's network infrastructure, resulting in improved inventory accuracy and significantly bolstered desktop systems and server management efficiencies.

In this dynamic role at North Kitsap School District, I was entrusted with the comprehensive management and enhancement of our expansive technology infrastructure. Serving a user base of over 8,000 individuals, I maintained a robust network comprising more than 5,000 devices spread across 15 strategic locations.Key Contributions:* Acted as a pivotal point of contact, bridging the gap between desktop support, network management, and software development teams, leveraging my diverse skill set across these domains.* Delivered significant cost savings by championing the integration of Kaspersky Open Space Security, thereby phasing out the former Symantec Security Solution without compromising protection and efficiency.* Masterminded a strategic consolidation of our vast device network, unifying 5,000+ devices across 15 venues under a singular domain. This seamless integration paved the way for the smooth adoption of the Microsoft Exchange system, enhancing communication and collaboration across the district.* Orchestrated the ambitious expansion of our district’s network, spearheading the addition of an entire high school to our IT landscape. This encompassed meticulous planning and deployment of 300 desktop computers, 150 laptops, 75 printers, 2 Windows 2003 servers, and 150 VoIP phones. Furthermore, I played an integral role in seamlessly integrating an Aruba wireless network, ensuring connectivity and accessibility for students and staff.

Vigorously managed North Mason School District’s computer network of 800+ network devices while supporting 4000+ users. This included the maintenance, installation, and upgrades of software and hardware of a school district composed of 6 locations.

Efficiently supervised the installation and maintenance of Breidablik Elementary School’s technology infrastructure. This involved a carefully designed technology plan, developed in part to transform teaching within the school by using technology to support meaningful and engaged learning for all students.

Effectively managed the operation of one of the most profitable movie theaters in the Puget Sound region. This was accomplished being part of a strong management team that developed strong relations with the community, customers, and with staff.