Patrick Macfarlane Email and Phone Number
I began working in the theme park industry in 2003 and have enjoyed every minute of it. I have had the fortune of extended experience in the Rides, Aquatics, Admissions, Guest Relations, Parking, and Park Services Departments. I graduated in December of 2011 with a Bachelor of Arts in History and a Minor in Hotel Operations. I am interested in all aspects of the hospitality and entertainment industries. Specialties include guest service/recovery, policy and procedure development, labor optimization, expense reduction, guest feedback and attendance analysis.
Glenwood Caverns Adventure Park
View- Website:
- glenwoodcaverns.com
- Employees:
- 49
-
Director Of OperationsGlenwood Caverns Adventure Park Jul 2022 - Present -
Base Operations ManagerGlenwood Caverns Adventure Park Mar 2019 - Jul 2022Glenwood Springs, Co -
Operations ManagerElitch Gardens Theme & Water Park Mar 2014 - Mar 2019Denver, CoResponsible for managing the daily operation of the Admissions, Guest Relations, Parking, Aquatics, and Rides departments at Elitch Gardens Theme & Water Park. Develop, implement, and write standard operating procedures for above departments to include 46 rides and attractions. Recruit, train and oversee hiring of 600 employees annually. Build and maintain a collective labor budget of $1.8 million annually. Assist with capital expansion as necessary. -
Guest Services ManagerElitch Gardens Theme & Water Park Feb 2011 - Feb 2014Denver, CoAs the Guest Services Manager, I was responsible for managing the daily operations of the Admissions, Guest Relations, Parking, and Park Services departments. Lead the recruitment, hiring and training of 250 employees annually. Built and maintained a collective seasonal labor budget of $640,000 annually. Trained seasonal park supervision team on methods of guest recovery. Analyzed guest comments to recognize trends and areas of improvement to deliver feedback to senior management. Assisted Operations Manager with implementation of Ride Admission Policy as it pertains to Guest Relations. Reduced internal theft in the Admissions/Parking departments through strict auditing programs, strategic placement, and increased supervision. Cut operating expenses by 34% over a three year period. Responded to guest comments/concerns as necessary. -
Senior Rides SupervisorElitch Gardens Theme & Water Park May 2007 - Nov 2010Denver, CoIn this role, I was directly responsible for the daily operation of the Rides Department. Worked closely with the Rides Manager in the development and implementation of standard operating procedures and training programs. Ensured adequate and efficient staffing levels. Assisted in recruiting, hiring, and training over 300 employees annually. Responded to guest comments/concerns as necessary.
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Seasonal Rides LeadershipSix Flags Elitch Gardens Mar 2003 - Nov 2006Denver, CoRides Trainer, Rides Unit Supervisor, Rides Area Supervisor
Patrick Macfarlane Education Details
Frequently Asked Questions about Patrick Macfarlane
What company does Patrick Macfarlane work for?
Patrick Macfarlane works for Glenwood Caverns Adventure Park
What is Patrick Macfarlane's role at the current company?
Patrick Macfarlane's current role is Director of Operations at Glenwood Caverns Adventure Park.
What schools did Patrick Macfarlane attend?
Patrick Macfarlane attended Metropolitan State University Of Denver.
Who are Patrick Macfarlane's colleagues?
Patrick Macfarlane's colleagues are Doug Flentge, Kristin Knight, Lynnsey Flowerday, Dracula88 Lorie, Jerry Begly, Rebekah Lane, Jeremiah Mobley.
Not the Patrick Macfarlane you were looking for?
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Patrick MacFarlane
United States3caesars.com, yahoo.com, lasvegas.harrahs.com -
4mac.com, ccrcla.org, crystalstairs.org, ccrcla.org
3 +131049XXXXX
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1enloe.org
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Patrick Macfarlane
Atlanta, Ga2hotmail.com, juvare.com
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