Responsible for managing the daily operation of the Admissions, Guest Relations, Parking, Aquatics, and Rides departments at Elitch Gardens Theme & Water Park. Develop, implement, and write standard operating procedures for above departments to include 46 rides and attractions. Recruit, train and oversee hiring of 600 employees annually. Build and maintain a collective labor budget of $1.8 million annually. Assist with capital expansion as necessary.

As the Guest Services Manager, I was responsible for managing the daily operations of the Admissions, Guest Relations, Parking, and Park Services departments. Lead the recruitment, hiring and training of 250 employees annually. Built and maintained a collective seasonal labor budget of $640,000 annually. Trained seasonal park supervision team on methods of guest recovery. Analyzed guest comments to recognize trends and areas of improvement to deliver feedback to senior management. Assisted Operations Manager with implementation of Ride Admission Policy as it pertains to Guest Relations. Reduced internal theft in the Admissions/Parking departments through strict auditing programs, strategic placement, and increased supervision. Cut operating expenses by 34% over a three year period. Responded to guest comments/concerns as necessary.

In this role, I was directly responsible for the daily operation of the Rides Department. Worked closely with the Rides Manager in the development and implementation of standard operating procedures and training programs. Ensured adequate and efficient staffing levels. Assisted in recruiting, hiring, and training over 300 employees annually. Responded to guest comments/concerns as necessary.

Rides Trainer, Rides Unit Supervisor, Rides Area Supervisor