Patrick "Mac" Foster Email & Phone Number

Roanoke, Virginia, United States

Provides cross-functional team support and project completion for a major retailer with emphasis in user experience related projects. Completes scheduling of daily project tasks for a team of 15 e-commerce core team members.Project management and ownership of Fetch (AI chat bot) to optimize customer-facing user experience Well versed in project implementation and business production programs such as Salesforce, Genesys (Bold360), Excel, AS400, and Google Docs.Contributes back-end technological support, provides supplemental system training and onboarding for new employees, and creates Standards of Procedure for process implementation.Maintains above-average Key Performance Metrics for customer-facing service in both live chat and email functions.

Roanoke, Virginia, United States

Completed daily web live chat, email, and phone customer service support for merchandise related inquiries.Selected for integration to E-commerce core team due to performance metrics, skillset, and prior experience.

Roanoke, Virginia, United States

Oversaw day-to-day operations including: accounting and financial operations and analysis; marketing and advertising campaigns; in-person, in-bound, and out-bound sales; vendor and client relations; human resources and staff management for up to 35 employees.

Roanoke, Va

Led business optimization projects such as truck leasing, facility expansion and day-to-day operational improvements to processes and payroll accountingManaged Day-to-Day OperationsSpearheaded a website reconstruction project

Denver, Colorado, United States

Consistently improved site search conversion metrics by optimizing internal search user experience.Conducted extensive consumer behavior research and analysis of market best practices to cross-functionally contribute to marketing and merchandizing teams while utilizing Adobe Analytics and Excel.Doubled year over year site search conversion goals in first three months in position.

Charlottesville, Va

Hired as an event manager for the Paramount Theater shortly after completing internship during Summer of 2013. Completed such tasks as customer relationship management and theater operations.

Charlottesville, Va

Completed sales calls, event planning, event production, record management and theater operations. Assisted the Paramount’s Marketing director as well as the Theater Director.

Harrisonburg, Va

Englewood, Co

Received training with website analytics tools and discovered methods to improve site productivityWorked with team members within various departments of eCommerce in an attempt to maximize the efficiency of the "Outdoor" Category of Sports Authority's website.Developed category optimization plan to increase website revenue by $10 million as independent intern project.