Patrick Maina Email and Phone Number

Article WritingCopy WritingTranscriptionSocial Media ManagementTranslationGraphic designData EntryResearchProof reading

keep the company's IT network, servers and security systems in good health. investigating and diagnosing network problemscollecting IT usage statsDevelop and maintain installation and configuration procedures.responsible for the upkeep, configuration, and reliable operation of computer systemsCreate, change, and delete user accounts per requestPerform periodic performance reporting to support capacity planning.Perform ongoing performance tuning, hardware upgrades, and resource optimization as requiredInterpret and/or discuss information with others, which involves terminology or concepts not familiar to many peopleproblem solving—frequently under various sorts of constraints and stressInstallations and configurations of network devices routers, switches, bridges and wireless access pointsinstallations and maintenance of cctv cameras

service management centreCustomer incidence managementchange managementservice monitoringdevice testingService management Voice,Data & VAS3G Evaluation & Testing

installations of PABX systems (Panasonic)structured cablingfibre optics terminations and connectionscomputer networking/ network administrationmanaging networking projects both telephone and computersInstallations of wireless access points

-Actively own internal and external support requests to exceed client delivery expectations-installing and configuring computer hardware operating systems and applications;-monitoring and maintaining computer systems and networks;-taking staff/clients through a series of actions, either face to face or over the telephone;-troubleshooting system and network problems and diagnosing and solving hardware/software faults-providing support, including procedural documentation-supporting the roll-out of new applications-responding within agreed time limits to call-outs;-configuring and commissioning wimax devices-configuring and commissioning Motorola Canopy radios

-install network equipment and set up new telecommunications services-make sure that equipment and circuit installations are of good quality-place or terminate cables, and install jumpers, wires and strappings-undertake proof tests such as wire testing, circuit commissioning and power testsassemble, erect, position and label items of equipment-provide cost estimates to customers for installation of equipment-install and maintain telephones and other business communication systems-install, test and maintain all types of telecommunications, switching and transmission equipment, including telephone exchanges and the public telephone network-set up computer hardware and install software -carrying out modifications to items of equipmentanalyse system faults with a high degree of diagnostic skill (to circuit board level)-maintaining and adhering to operational procedures and complete appropriate documentation-responsibility for tools, and plant and test equipment-developing and maintain good relations with internal and external customers