Proudest moments1) Improved booking fulfilment by 13 pp; resulting in an 18% increase in revenue. Worked with the supply and expansion city teams to half host rejection rates in 9 months2) Maximised the cost efficiency of our supply acquisition funnels by 85% with zero impact to funnel health. Number of undersupplied districts reduced by 55% in 8 months

Proudest Moments1) Together with our product managers, implemented a new product strategy that resulted in us shipping a feature that has been in the backlog for 3 years. 2) Streamlining requests from different departments and maintaining SLAs allowed product led revenue to increase by 20%.3) Lowering payment failures to an all time low.

+ Plan and manage P&L+ Implement departmental KPIs to align with the business direction + Streamline KPI tracking to improve transparency and performance

+ Hire, set up and train department leads for TREVO Indonesia (Business)+ Deploy new strategies for acquisition and ops tailored to the local culture+ Liaise between the MY engineering team and the ID biz team

Supply+ Realigned supply acquisition to acquire cars that meet the business' needs+ Restructure team to split between acquisition and retention+ Devised strategy to improved active rate of listings - 11% increase by EOY+ Devise strategies to increase supply - 20% increase by EOYExpansion+ Managed performance of new city launch (Bandung)+ Achieved 6x GMV generation from Bandung between launch date and EOYBusiness Intelligence+ Led team to reduce coupon rate+ 3x increase in average basket size by EOY+ Deployed supply incentives to improve fulfilment rate

Hiring+ Streamlined headcount compared to previous city launches+ Lean team of 5 employees to launch and run the citySupply+ Deployed new strategies to scale up onboarding of TREVO hosts+ Acquired 1000+ cars in 2 months+ Test pilot for host benefit program with local car accessories shop

Custodian Services+ Identified & fixed problems with the custodian service resulting in increased efficiency of 75%. + The above resulted in 99% on-time deliveries.+ Reduced delivery OPEX by 60% in Penang+ Same process was then adopted across 3 other citiesOperations+ Streamlined the process accident handling process to ensure proper records are being kept+ Reduced booking response time from the 3 days to 1 dayBusiness Development+ Developed sales tracking for BD team+ Streamlined incentive validation. Reduced time taken to calculate incentives.

GrabFood+ Initiated group merchant acquisition programs (First event had 95% sign up rate)+ Led merchant acquisition team to achieve 500 new signups in a month+ Planned and executed new channels for merchant acquisitionE-Hailing License Compliance+ Successfully led multiple caller teams across Northern and East Coast cities to drive up compliance by 40%+ Best performing team in the nation in terms of driver compliance+ Planned and executed mass PSV examinations for Northern cities Facebook Driver Community+ Developed and maintained a spreadsheet styled system to track and improve interactions on the page+ Increase interactions by 5% driven by data from posts with high interactions

Support Center+ Developed and maintained a spreadsheet styled system to improve efficiency of the sales team+ Developed and maintained a system to track the number of people on-boarded based on walk-ins as well as appointments set+ Set up a partnership with Library Coffee Bar SS15 to host on-boarding sessions+ Reduced waiting time from >1 hour to under 15 minutes. City Operations+ Set up driver acquisition partners (Uber Business Partner + DOST network)+ Source partnerships with AsiaWash, Coffee On The Table, Case Zone and other partnerships+ Conduct driver roundtables to get feedback from on-the-ground sources. (Improved mapping system from feedback as well as dispatch radius)

+ Phone support for outdoor sales - Handle general questions from clients + Manage smaller sales accounts

+ Front line customer service + Push sales for accessories and devices* Achieved highest sales based on revenue for the month of June 2013.