Patrick Matas Email & Phone Number

San Jose, CA

• Currently updating, creating and maintaining service manuals for over a dozen medical devices within Global Service Engineering.
• Creating and maintaining an HTML5-based Global Support Troubleshooting Guide for Help Desk Support engineers.
• Converting previous documentation from Adobe Frame Maker to MadCap Flare. Utilizing Adobe Illustrator CC, Photoshop CC and MadCap Capture.

Mountain View, CA

• Pioneered and maintained KB articles in MindTouch. Articles include How To, Reference, Troubleshooting and FAQs
• Converted all documentation over from Adobe InDesign to MadCap Flare for single-source content management.
• Pioneered and developed system admin guides hardware installation guides, quick start and feature guides, release notes, etc.
• Pioneered, updated and maintained the online help system for web-based software that provided technical solutions to a technical audience and improved customer satisfaction.
• Created and maintained Field Replaceable Unit (FRU) documentation and installation guides for the Tintri VMstore™ EC6000 series, T5000 series, T800 series, T600 series, T540 and T445 appliances.
• Produced documentation in Adobe InDesign and Illustrator Creative Cloud, MadCap Flare, Microsoft Word 2010, Microsoft Visio 2010, Adobe Acrobat Pro, HTML and JavaScript code. Currently transitioning documentation into.

Mountain View, CA

• Developed and modified an online help system for Tintri VMstore™ web-based software.
• Co-developed training material for Tintri™ Certified Systems Engineer training.
• Created Field Replaceable Unit (FRU) documentation and installation guides for the Tintri VMstore™ T540 and T445 storage appliance.
• Produced documentation in Adobe Illustrator CS5, Microsoft Word 2010, Microsoft Visio 2010 and Adobe Acrobat.

San Mateo, CA

• Conceptualized, created and designed two user guides for the Vulkano, a consumer device that integrates your television set, Internet media, personal PC/MAC and Smartphone technology.
• Utilized Adobe Illustrator CS5, Microsoft Word 2010, Microsoft Visio 2010 and Adobe Acrobat Standard.

• Updated, customized and conformed several data sheets and application notes to current industry standards.
• Produced documentation in Adobe Frame Maker 9.0 and Illustrator CS5.

• Converted and revised several hundred pieces of documentation to current industry standards, including engineering specifications, instructions sheets, and installation guides.
• Modified all documentation in Microsoft Word 2007.

• Developed and maintained training materials and release notes for web-based and application-based international shipping software, which decreased the need for training between business analysts and customers.
• Pioneered, customized and modified online help systems for application-based software that provided non-intimidating technical solutions to a business audience and improved customer satisfaction.
• Designed web-based tutorials that benefited IT developers, business analysts and customers.

• Alliance Semiconductors, Santa Clara, CA. 2004Yahoo! Sunnyvale, CA. 2003Virage, San Mateo. CA, 2002Palm, Santa Clara, CA. 2001iLux, Fremont, CA. 2001
• Created online and CD-ROM documentation for user guides, system admin manuals, getting started guides, release notes, data dictionaries, and installation/upgrade manuals, which decreased the need and cost of printed.
• Initiated, modified, and customized online help documentation that provided non-intimidating technical solutions to a non-technical audience.
• Conceptualized, created, and developed feature enhancement documentation that improved the usability of software products and significantly decreased phone traffic to the customer support desk.

• Managed and maintained documentation for iResumix and Resumix recruiter software, resulting in a thorough online help system, several feature enhancement documents, and a significantly decreased need for help desk.
• Originated and instigated documentation for Softshoe web-based recruiter software, resulting in a first-time-ever online help system for this product.
• Visualized and innovated an online help tutorial for Resumix recruiter software, resulting in a decreased need for training classes.
• Managed and maintained documentation for a web-based publications archive that provided customers with all relevant documentation resources.

• Pioneered, developed and maintained internal documentation for project managers and developers.
• Co-developed software lifecycle process and responsibilities/deliverables process.
• Pioneered, developed and maintained an internal, web-based project and template archive for project managers and developers.
• Co-developed an IT Support Desk Help policy and procedure manual.

• Designed cover copy and artwork for technical reference manuals and user guides.
• Maintained an archive of over 3,000 pieces of artwork.
• Designed and maintained an internal web-based archive.

Bs, Journalism And Mass Communications

Certificate In Technical Writing, Certification

Aa, Liberal Studies

Certificate In Commercial Art/Graphic Design, Certificate