Responsible for the onboarding of global mobile operators onto the Microsoft Digital Stores commerce platform and maintaining the service health of the multi-million dollar operator billing service. ● Managed launches for Verizon USA, Telus Canada, EE UK, Telekom Deutschland, and others with offsite field teams, integration partners, and internal Microsoft engineering, finance, and BizOps teams. ● Improved processes, tools, and documentation to support the growing operator billing service, reducing operational efforts required for service monitoring and maintenance by over 35% within a 6-month period, even as the user base increased by 89%.● Standardized pre-launch testing and incident escalation processes, resulting in fewer user-impacting issues discovered post-launch and swifter detection and resolution of live service issues.

Titles shipped include: Gears of War 4, Dead Rising 4, Killer Instinct: Shadow Lords.● Led test project management team for Microsoft Xbox localization QA, ensuring efficient and effective quality assurance standards for first and second party Xbox One titles and services. ● Created and maintained department process improvement initiative, leading to increased quality and efficiency across all Xbox localization projects tested by Microsoft.● Wrote and managed localization test plans, schedules, budgets, testing, and reporting procedures for Microsoft Xbox titles to reach global standards of quality. ● Educated and trained project managers, engineers, test leads, production, and development teams on Microsoft's Xbox localization testing standards and procedures.

Titles shipped include: Gears of War: Ultimate Edition, Kinect Sports Rivals, Every Street United, Warface for Xbox 360.

Titles shipped include: Killer Instinct, Crimson Dragon, Powerstar Golf, Upload.● Lead localization testing of multiple launch titles for Microsoft's Xbox One.● Tracked, escalated, and triaged issues via bug tracking databases (TFS and JIRA).● Trained testers and test leads for Microsoft localization testing.

● Tested for and reported game play and text bugs in unreleased games and products for Nintendo of America. ● Created documentation to assist in testing and reporting process. ● Translated Japanese bug logs and developer comments as needed.

Served as supervisory, research, and technological support for teaching-oriented academic library. Awarded Jerald R. Nicholson Award for Outstanding Service to the Nicholson Library in 2009.

Provided additional review and examples to Japanese exchange students as necessary to enhance understanding of challenging English coursework for their Intercultural Communication class.

Conducted market research, composed press releases, and wrote advertising copy for a close-knit web-design and software development firm.