Head of Content and Delivery for US NielsenIQ business. Leader of an organization of 1000+ professionals focused on the ingestion, digitization, enrichment and delivery of data to over 500 CPG manufacturers and retailers. High focus on transformational activities to increase speed, reduce costs and unlock value to enable Clients to grow and optimize their business through insights and activation. Led several executive sponsored strategic initiatives and projects focused on revenue growth, data integration and expansion (through M&A), process automation, and quality improvement.

Led Retail Operations support organization focused on quality and on-time delivery of data and insights to over 80 Retail clients. Additional focus on driving win backs and client retention through ideation, development and implementation of analytic solutions supporting commercial Retail Analytics practice resulting in faster delivery and 4M in incremental revenue.

Senior level role focused on Pre-Sales Engineering, Solution Development, RFP Support, and POC's for CPG Retailers.

Leader of the North America Technology Service Delivery organization focused on the Answers® On-Demand Platform, a web based analytical reporting tool. Responsible for leading a group of technology professionals accountable for achieving high level of satisfaction for over 150 Manufacturers, Retailers, and Financial Institutions. Recognized as a high performing "Top 50" associate by Global Buy Executive Leadership.

Service Delivery Manager for Answers® On-Demand product. Responsible for bridging the gap between client service and technology teams to create a high level of satisfaction for more than 100 manufacturer, retail, and financial services clients.

Member of the Project Management Office (PMO) that focuses on large corporate initiatives (>$25M) aimed to transform and simplify processes from quoting through accounts receivable. •Responsible for the planning, scheduling, monitoring, execution, and delivery of 800+ customizations to standard Oracle R12 eBiz Suite from acceptance of business requirements through customer acceptance test readiness.•Drove large, cross-functional teams to deliver on time and within budget.•Managed multiple project managers across three tracks of the program to ensure consistency of tracking deliverables, creation of projects metrics, and weekly status reporting to senior leadership.•Responsible for identifying risks and working with the team to develop risk mitigation strategies.•Managed the vendor relationship with Oracle to create an efficient and effective process for managing and escalating critical issues.•Facilitated executive level meetings between Motorola Solutions and Oracle to prioritize issues blocking completion of program milestones.•Prepared and presented project status and metrics to senior leadership and key business stakeholders.•Key participant in defining program governance.Senior Project Manager on recent significant programs, including:•Trilogy Program: Oracle R12 eBiz Suite implementation supporting the order management and supply chain processes for the short cycle business as well as the core financials for the corporation; four distinct applications consolidated into one environment.•Order Management and Accounts Receivable: Oracle R12 eBiz suite implementation supporting order management and accounts receivable for the long cycle business; eliminating a 30 year old legacy system.

Motorola Online Initiative: Member of a team responsible for on-going development for Motorola Online (MOL), a B2B eCommerce website that handles over 300,000 orders generating over $2 billion in sales annually. The website is used worldwide by large commercial and governmental customers and the Motorola authorized dealer community for quoting/ordering, order status, account status, repair ticket creation and status, warranty claims, and viewing targeted content. Also used by Internal Motorola Solutions users for various administration functions, lead management, interactive chat support, and reporting. Site has multiple interfaces to various ERP systems (Oracle R12, Oracle 11i, db2). •Guided the business stakeholders and senior management IT in their investment decisions to meet their business objectives.•Responsible for complete project estimates, including budget and resource allocation.•Created project plans and established timelines to ensure milestones were achieved.•Managed domestic and offshore development teams throughout the project life cycle.•Responsible for keeping the development team compliant with governance standards.•Tracked all project activities to completion including all documentation, reviews, and approvals.•Prepared and presented project status and metrics to senior level management team and key business stakeholders, including budget details.•Accountable for the successful transition of projects to the support team.•Simultaneous coordination of multiple large projects.

Led a development team through the architecture and multiple phase implementation of a custom, real-time web-based Customer Relationship Management (CRM) tool that collected, tracked, and analyzed sales opportunity data encompassing the Customer Acquisition Process (CAP).•Primarily responsible for all programming phases: analysis, design, development, testing, and implementation. Activities included: participation in creating and reviewing application designs, ensuring detail design met project requirements using trace ability, resolving design issues, and prioritizing and managing change control items.•Wrote customer and technical requirements for the project. Responsible for communicating business needs to the development team and reporting development status back to the business.

Senior member of a development team that was responsible for the development, support, and change requests for web based solutions used by various business functions of the company. These applications were built utilizing Active Server Pages and VB Script for server side business logic, Java Script for client-side validation, and HTML for presentation details, and an Oracle database with multiple stored procedures (using PL/SQL) running on the database.

Hired as a programmer/analyst with responsibility for designing and developing decision support systems.