Patrick Mccabe Email and Phone Number

Based in Kent, Warner Property Services take care of all your property management requirements, leaving you free to concentrate on your core business.We provide a full and comprehensive range of services for Agents, Landlords and Tenants.We are a highly trained team of professionals dedicated to providing excellent customer service.With over 30 years combined experience inspecting properties, producing reports and carrying out a wide range of property visits we understand the value of consistency, accuracy and customer service.

Responsible for the overall performance of the business, consistently achieving installation targets, budget management and enhancement of overall levels of performance, whilst delivering a first class customer service.Performing a lead role as Building Manager, tasked with setting up Extra Construction, responsible for supervising four building teams constructing and installing conservatories, porches, driveways & patios.Accountable for creating an operational department to manage and install sales of over £1.2M per year. This includes the effective planning and coordination of resources and working closely alongside Sales, Surveys and Installation teams to ensure technical specifications are correct, subcontract labour is in place, manufacture and delivery time frames are set, and a ‘right first time fit’ is achieved every time.To review and analyse processes and procedures for effectiveness, reporting on findings and working out a strategy for improvement if necessary.To effectively manage and take responsibility for site surveys, planning consent, building control regulations, material quantities & prices, access equipment, skip hire & liaison with all 3rd party suppliers. Project managing the process of demolition, base works, delivery & installation. Conducting risk assessments and health & safety audits.Dealing with product delivery, onsite issues, contract amendments, quality concerns and customer complaints. Setting and reviewing budgets and managing costs to ensure performance goals are met and business growth is achieved.

Managed the successful relocation of the HP Technology team to new premises, ensuring continuity of all services for both our business and that of our hosted customers. Responsible for implementing customer projects covering new telephony systems, hosted telephony solutions and telephony system upgrades for Avaya and Panasonic.

Helped people purchase vehicles by engaging with them professionally, built rapport and trust and delivered a first class customer experience. Upsold various vehicle related products like service plans, warranty, GAP/RTI, paint & fabric protection and finance products like HP or PCP.

Generated business for a new and used car dealership by selling vehicles and products profitably, whilst maintaining a high level of customer satisfaction and achieving set standards of performance.• Worked with customers to understand their needs and wants and guide them towards the most appropriate vehicles and products.• Complied with FCA requirements by providing the customer with products appropriate to their needs in a professional and structured environment.• Dealt professionally with customers from initial contact through to Handover of the vehicle and beyond into after sales and service.

Consulted with customers interested in owning a bespoke conservatory and generated new business, whilst maintaining a high level of customer satisfaction and achieving set standards of performance.• Attended appointments and worked with customers to understand their needs and wants, whilst offering advice to guide them to the most appropriate solution.• Provided a design and price service to allow customers to own their dream conservatory. • Complied with FCA requirements when presenting finance options. • Dealt professionally with customers from initial contact through to completion and beyond into after sales and service.

Established my own building services company – Providing internal & external decorating solutions, kitchen & bathroom installations, plumbing & electrical works and general maintenance services.

Successfully managed major complex projects through full life cycle – Bid, contract award, implementation and handover to service management. •Provided passionate and confident leadership to inspire people to achieve project success. An experienced team leader with the ability to manage cross- functional virtual teams and multi-disciplinary projects. Often requested and engaged on sensitive projects. •Forged and grew trusting relationships with senior key stakeholders, 3rd party suppliers and all project team members. Achieved vast client facing experience which has been invaluable in enhancing my people management skills. •Communicated information clearly and always checked that key details were understood. Produced high quality documentation and promoted open discussion to raise, review and agree project issues, risks and deliverables. This approach inspired the team to achieve and exceed expectations.•Balanced the requirements of the client with the expectations of the business and ensured that all decisions taken were based on sound commercial awareness and business benefits. •Influenced and encouraged team members by supporting, coaching and mentoring peers and junior colleagues. Resulted in improved team performance, better job satisfaction and enhanced customer service levels.

Implemented WAN and LAN projects with key responsibility for stakeholder management, leading the project team, budget control, production of project documentation and plans, execution of work packages, timely reports, risks, issues and changes, project review/progress meetings and achieving the project objectives as defined in the business case. •Controlled and monitored progress through the baseline project plan and business case, always reviewing actuals against planned work regularly. Utilised strict project reporting to ensure an organised flow of information at all times. •Delivered to project deadlines, often under pressure and to tight timescales. Key tasks were prioritised and organised which enabled tight schedule control, resulting in many successful projects. •Instigated Risk, Issue and Change management. All items were Identified, assessed and controlled whilst continually considering the impact, if any, against the baselined plan. •Controlled and monitored progress through the baseline project plan and business case, always reviewing actuals against planned work regularly. Utilised strict project reporting to ensure an organised flow of information at all times. •Able to estimate costs, agree and monitor budgets, whilst setting tolerances and controlling spend throughout the project lifecycle. •Organised and negotiated the project schedule, planned the stages, booked resource, ordered products and led the team. Achieved outstanding results, resulting in me being promoted to a senior position.