Deployment and support for over 70 healthcare applications.

• Operational Support – Resolving customer issues via Sim-T/Salesforce ticketing, Google Chat,and phone• Create and update SOP’s/Wikis to improve operation guidelines and procedures• Provided account lifecycle and SAS support via Okta, Workspace One and Google Workspace• Supported a variety of healthcare specific SAS applications• Hardware support for Macbooks, mac minis, iPhones, and hotspots• Monitored hardware inventory levels and submitted requests to replenish stock as needed

Provide remote support for desktops, laptops, printers, peripherals and other computer related devices.Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.Troubleshoot and resolve system hardware and software problems.Participate in monitoring and maintenance of system key process improvements.

Troubleshooting and repairing servers with hardware and network issue.Hardware diagnostic and replacement of failed components. Incident management of servers and networking equipment. project work and capacity management.Support of large deployments of Mobile Devices supporting application creation and testing for outside customers of AWS Mobile.

• Assist researchers with allowing lab equipment to interface with desktops and laptops• Utilize SCCM to Install and update various images and applications on hospital desktops, laptops, and tablets• Experience working with Service-Now to update and track tickets• Provide onsite and remote Tier 1-2 support installing, maintaining and repairing IS hardware, software and services

Work with NCO's and Company Commander to ensure soldiers under command complete required training, are up to date with military schools, maintain satisfactory physical/mental status, and maintain satisfactory attendance for Battle Assemblies.

Provide direct support for over 700+ devices to include: Desktops, laptops, credit card readers, monitors, printers, specialty printers, mobile carts, scanners, and mobile devicesUnder direct supervision, provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity. Provide timely response to customers, in accordance with service level agreements.Research, resolve and respond to incidents and requests reported by customers regarding end user devices, (e.g. workstations, printers, peripheral devices, etc.) along with some ancillary support for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.Communicate issues effectively to customers, team members, technical experts and management. Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.Maintain accurate information and data regarding end-user issues within the tracking system.Update asset management system to correctly record the life cycle and status of desktop hardware, peripherals, and software.Test and ensure applications are correctly installed and configured on workstations.Maintain accurate documentation of all procedures regarding end user device support and operations.Engage with users and DHTS internal resources to identify trends, training opportunities, and service improvement opportunities.Participate in 24X7 on call rotation.Assist and support the Security Office and Device Support leadership in monitoring and scanning for security and risk. Ensure that the appropriate security measures are to taken in day-to-day work.Remain well-informed of all HIPAA, security, and privacy requirements. Responsible for reporting any compliance breaches or concerns to the appropriate resource.

• Provide support for hardware and software issues by telephone, chat, and remote utilities while ensuring quality and professional standards on each contact• Manage time effectively in order to obtain performance criteria objectives• Maintain accurate records of customer information to track customer history and report recurring problems to customer's product or service provider• Escalate complex issues to appropriate team following specific escalation procedures. Discuss additional products and services customers as needed. Perform and complete related tasks and projects as assigned

Updating Vendor/Customer pricing, send price reports to sales reps/customers, Maintain NAFTA Certs, Process New Item Requests, Price Book maintenance, MRO Purchasing, Obtain weight tickets/Bills of lading for Accounts Receivable.

Payroll Corrections/Additions in Kronos, maintain and monitor staffing levels for RN’s and CNA/Sitters, make phone calls to cover call-outs, attend staffing meetings with Charge nurses and managers, create staffing sheets using Excel.