Patrick Mcdougall Email & Phone Number

Portland, Oregon Area

Evaluate and manage outsource programming partners, establish data collection programming standards and templates. Problem solving and resolution of project specific issues across project teams. Consult on project designs. IT panel management.

Managed programming group responsible for programming, coding and panel development· Directed search, selection and implementation of new panel and web collection software (Confirmit) to meet the needs of company outsourcing initiative

Directed worldwide programming, tabulation and coding personnel. Incorporated international outsourcing into internal company programming processes. Designed a training program and trained international staff. Integrated Gartner Systems technology standards into production programming creating production versions of request tracking and version control systems· Raised direct reports Gallup rand Mean” employee productivity and satisfaction score for production group 20% over the 2003 rating · Implemented a job control database tracking work flow, actual vs. budgeted hours, client satisfaction and automated job close processes· Customized software vendor web-CATI solution for in-house use

Managed worldwide Primary Research team including members in Asia and the United Kingdom· Designed, programmed, refined and implemented an internal client feedback mechanism that was added as a metric to every Gartner Primary Research associates performance evaluation.

Managed company's CATI/WEB programmers. Directed the conversion of all company research divisions to a centralized software solution. Installed, setup and trained personel in company standard practices in the U.S., Australia, and Singapore.

Production of visitor profile reports for major California convention and vistitor bureaus. Installed and managed CI3 and Quantime interviewing systems for a 20 station call center. Supervision and training of data entry and interviewer personnel. Programming maintenance of company’s in-house custom accounting software written in Fortran.