Patrick Mcginn Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Led planning teams, engaged cross-functional stakeholders, and created program content for annual enterprise-wide hackathons Developed & executed comprehensive strategy for innovation lab, quickly pivoting as new business priorities emerged Oversaw external innovation website, managing workflows for the engineering team using Agile/Scrum methodologyManaged annual budget of 70K for innovation lab while creating and implementing all new operational processesExecuted 100+ events, planning and providing logistical support for complex internal and community eventsPartnered and consulted on 12 department-level hackathons, leading program design and ideation sessionsBuilt product strategy and managed technical implementation for Brightidea innovation platform Key Achievements: Created 30 unique Brightidea initiatives, generating over 125 new ideas & growing utilization over 20% year-over-year (YoY) Successfully pivoted hackathon to hybrid format in the final 2 months while meeting goals for 100 participants and 15 ideasExceeded lab visitor growth targets of 25% in first two months while successfully meeting new space constraintsAchieved an NPS score of 90+, growing events from 12 to 27 within 24 months (more than 20 repeat clients)

Milwaukee, Wisconsin, Us

Developed and executed event-specific and general marketing plan, utilizing direct mail, e-mail, paid and organic social media, and flyers; created refreshed bilingual Wordpress websiteResult: Increased average event attendance by over 20% and increased social media engagement by 15%Managed media relations, organized 3 press conferences and groundbreaking events, wrote over 15 press releases and 20 articles for print and e-newslettersResult: Increased number of annual facilitated media stories by 50% Led biannual all-staff professional development sessions on branding and messaging Result: Staff demonstrated improved consistency and confidence in telling organization story to various community stakeholders

Milwaukee, Wisconsin, Us

Utilized Design Thinking to solve complex customer/user experience problems for large local corporationsResult: Created and presented comprehensive dealer relations program for Briggs & Stratton, developed loyalty/rewards program for Church Mutual Insurance, and wrote extensive report on anti-displacement strategies for Greater Milwaukee Foundation and Medical College of WisconsinWorked on team to craft business plan and identify market for early stage information management software start-up Hivemind Result: Presented complete wireframe app demo, customer discovery insights, and go-to-market plan at Demo Day

Chicago, Illinois, Us

Trained, mentored, developed, and tracked progress of team of 7 direct reports through leading weekly team meetings, conducting monthly one-on-one meetings, and providing ongoing coaching on customer service strategiesResult: Improved file closure rate by 15%, reduced cycle times by 20%, Earned top performing team of the week twice, 2 direct reports promoted to team leadsHandled all escalated customer phone calls, answered over 50 daily e-mail and phone call inquiries from B2B insurance carrier clients, developed strong professional relationships with insurance adjusters Result: Grew Uber insurance account from low volume program to nationwide program, handling a majority of their claims; grew assigned account claim volume by over 100%; client added major new service offering, doubling revenue per claim processed

Chicago, Illinois, Us

Refined and implemented a customer service/sales strategy to persuade customers to utilize our products and to provide technical assistance using the mobile application, making and receiving over 100 phone calls per day Result: Earned top overall performer in company 2 out of first 5 months, became go-to coach for new team membersAssigned new highly complex pilot account, Uber’s insurance, and tasked with developing a new customer service/sales strategy to meet unique client needsResult: Pilot program exceeded client expectations, leading to nationwide rollout and ten-fold increase claim volume; increased file conversion rate by over 50%

Chicago, Illinois, Us

Managed case load of 5 unaccompanied immigrant teens from Central America at a given time, interviewing family members in US and home country, requesting documents, and writing official reports to ORR recommending minor’s release to the custody of adult sponsors or to foster care.Result: Successfully re-united 30 minors with their family sponsors, achieved quickest cycle time/turnover rate in Q1 of 2015 out of team of 5

Riverwoods, Il, Us

Counseled adolescents and adults with developmental disabilitiesOrganized and ran weekly cooking and life-skills classes of over twenty adultsInstructed daily acting and art class for teensWorked as a team with co-workers and supervisors to implement solutions to behavioral problemsDiscussed issues related to members with their respective families

Milwaukee, Wi, Us

Served as a liaison between eight site contacts and over forty students, checking in and problem solving with both parties Facilitated seven large group reflection sessions for students and planned and led one per semester Reached out to and met with non-profits to set up service placements at ten agencies for over seventy students per semester Established five new community partnerships for specialized service placements

Milwaukee, Wi, Us

Conducted over seventy client satisfaction survey interviews with adults with developmental disabilities in five different MCFI programs Re-wrote and updated parenting education curriculum materials Wrote Constant Contact publications advertising eventsPrepared spreadsheets charting mental health services statewide

Milwaukee, Wisconsin, Us

Identified and corrected errors in the PROTECT databaseProcessed and recorded billingPrepared and copied documents for District Attorneys to be used in court

Master Of Business Administration - Mba

Bachelor'S Degree, Majors: Social Welfare And Justice And Spanish For The Business Professions Minor: Entrepreneurship

Education record