• Implemented and maintained secure IT environment by leveraging Active Directory and Group Policy to enforce robust access controls and system security measures• Proactively identified and resolved server issues, including print, file, and DNS, to minimize downtime, safeguard critical data, and uphold system integrity• Continuously updated knowledge of cybersecurity industry trends and best practices to deliver top-tier technical support, ensuring adherence to security protocols and safeguarding against emerging threats

• Delivered technical support to end-users, promptly addressing hardware and software issues to uphold the integrity and security of computer systems• Executed regular maintenance tasks on computer systems, including cleaning, software updates, and comprehensive virus scans, to mitigate security risks and enhance system resilience against cyber threats• Implemented secure configuration practices when configuring and installing computer hardware and software, verifying compatibility with existing systems, and aligning with user requirements while prioritizing cybersecurity considerations

- Operated cash registers and processed customer transactions accurately and efficiently.- Collaborated effectively with other team members to provide exceptional customer service and ensure the smooth operation of the store.- Assisted customers in locating products and provided knowledgeable answers to their inquiries.