The Hutt Valley Chamber of Commerce is proud to be the voice of the innovative and vibrant business community. Leading a small team, we provide leadership, advocacy, training, networking, events, professional development services to and for businesses. We help businesses connect to their future talent through our innovative Education to Employment services that support young people to Discover, Explore and Connect to their future of work. We enjoy strong relationships with both local and central government and provide a range of services relating to their engagement with employers, employees, trainees and the wider community. I am proud to lead one of our country's most innovative and energetic business communities.

The Innovation Fund is jointly governed by Westpac and the New Zealand government. They support government agencies and those working with them to solve problems and uncover opportunities, big and small.The fund provides funding and expertise that supports the identification, validation, and championing of innovative ideas and opportunities that make a difference for New Zealand.

Key Responsibilities: - Partner engagement and relationship management - People leadership and mentoring- Budget and forecast management- Innovation and idea development - Developing a new function from the ground up- Create a network of people that do and will support learners to engage in the world of work.- Create a strategic function and team that engages, listens, and communicates the voice and interests of business and philanthropy into education. - Lead, support and implement critical change to bring the voice and needs of employers, business, and industry into the Ministry of Education thinking, policy, and direction.- Responsible for the identification of and the design and delivery of innovative initiatives to engage employers and the business sector in supporting learners to engage in the world of work.Key Achievements:- Established the employer and business engagement function for the Ministry of Education including building relationships with over 1,700 employers where over 60% were at CEO or GM level.- Developed a suite of initiatives, including the Education to Employment brokers and events that has connected and engaged over 100,000 learners with employers in 12 months.• Established the Ministry of Education and philanthropy working group and then MOU to connect the $140m of education funding from philanthropy education funders to education policy and direction.- Created connections and relationships with industry, economic and community organisations that enabled the Ministry to communicate with over 240,000 businesses that have an interest in the Reforms of Vocational Education.- Developed key relationships with partners in government agencies to connect and share information and ideas.

Responsibilities:• Lead customer experience and strategy • Relationship management• Direct and digital marketing communications • Digital marketing and customer activation• Develop measurement frameworks • Business development• Content design and development • Campaign optimisationKey Achievements:• Segment strategy, customer experience design, and marketing communications for the New Zealand Racing Board digital communication growth programme - delivered segment growth exceeding 400% for new customer spend.• Leading key customer engagement, customer experience design and insight, with government organisations including IR, Parliamentary Services, Data Futures Partnership, and MSD.

Responsibilities:• Market and business development • People leadership and mentoring• Digital transformation & optimisation • CX and UI design – prototyping and iteration• Product development and management • Web service and App development• Customer research and insight • Content development • Change management - Lean, agile and CX • Program management and deliveryKey Achievements:• Implemented new digital product for StudyLink , activating 50,000+ new customers in 9 weeks, with 94% satisfaction, 50% cost reduction, and 90% improvement in process time. • Implementing of new digital “Change” product activating 54% of organisations engaged.• Implemented GuideMe App for students, including content development and online and partner marketing delivering 77% activation from downloads.• Key NZQA student product completed and implement within 7 weeks, activating 37% of market, with 100% accuracy in document delivery and 95% student satisfaction.

Responsibilities:• Complete marketing strategy for the Enterprise and Government Top 100 Customers with a focus on the 2-sided proposition of our customer and their customers (consumer and business).• Implement key deliverables including social media strategy, data strategy, executive sponsorship programme, voice of customer engagement measurement, and events strategy.• Work with key industry directors within segment to implement key strategies• Brand consolidation programme.Key Achievements:• Completed implementation of key initiatives ahead of plan.• Completed initial phase of the brand consolidation project on time

Responsibilities:• Business leadership and planning • Team leadership• Business process improvement • Business process outsourcing• Project management • Budget and KPI management• Client relationship management • Contract negotiation and managementKey Achievements:• Completed business case for IT development for key Project with capex of $10m.• Key team member in contract negotiations with result in new 10 year contract with the Electoral Commission with total value of $160m

Responsibilities:• Team leadership • Process planning and implementation• Business process improvement • Business process outsourcing• Project management • Budget and KPI management• Client relationship management • Contract negotiation and management• Business planning • New business developmentKey Achievements:• Led and won the RFP for the DHBNZ Supply Chain with 5 year contract value of $80m.• Project management; of the design, print management and production of materials required to enable the General Elections and Referendum.• Achieved better than Best Places to Work level in 4 of 6 categories of the Speak Up staff engagement survey in November 2010. • Implementation of the Converga Net Promoter client engagement survey.

Responsibilities:• Leadership of a team of 19 account management and print management professionals.• Implement sustainable revenue growth opportunities, exploring new offers through the development of new capabilities• Focus on the customer supply chain to deliver cost effective and profitable solutions with additional margin for the business.• Senior level relationship management for key customers. • Project management of activities and programmes for high value and high risk projects.Key Achievements:• Winning Department of Labour print RFP in 2007, the Inland Revenue RFP in 2008, and the 2009 Anti-Smacking referendum RFP.• Completion of the Leaders Edge programme that helped me focus on a higher level of leadership and personal awareness.• Management of key projects including the 2008 General Election and 2009 Anti-Smacking referendum.• Implementation of the SCOPE print management IT system.• Top 10 Datamail Group Managers for the 2006 Pulse Survey.• Judge of Marketing Association RSVP Marketing Awards for 3 years.

Responsibilities:• Leadership of a team of 14 sales professionals.• Deliver revenue targets and key indicators.• Focus on an all of Post Group offer performance across letters, couriers, packets and parcels and international products. • Management of customer relationships and solutions.Key Achievements:• Annual revenue for the 2003/2004 year over $3m above $98m target.• Part of the World Bank project team for New Zealand Post to review the performance of Correios de Mozambique (Post of Mozambique) and identified new revenue opportunities in excess of 25% of turnover in 2 weeks.• Renewed the RNZFB / MSD contract for an additional 2 years delivering new revenue of $1.4m.

Responsibilities:• Part of leadership executive team leading the business strategy across Corporate and SME business sectors• Leadership of a team of marketing professionals.• Implement new pricing to market for two major courier brands.• Management of an annual marketing budget of $1.5m.Key Achievements:• Implemented pricing strategy across two major brands delivering an additional $3.9m over the 2003/2004 year.• Developed marketing plan for the new marketing manager to implement.• Implemented “ABC” campaign to business customers generating over $1m in new revenue from more effective use of new Cubiscan technology.• Developed the “Straight Through, No Queues” campaign delivering annual savings of $250k through better use of technology by customers.

Responsibilities:• Lead and empower a team of seven marketing and market intelligence professionals.• Identification and profiling of key business segments within the customer base• Identifying opportunities to develop solutions that assist the customer’s business and produce a sustainable commercial return for the Post Group.• Manage and develop the third party channels for products including senior level relationship management.• Drive the strategic direction of the channels to enable retention and growth and provide analytical support including customised pricing options for customers.Key Achievements:• Retention and pricing strategies resulting in positive annual bottom line revenue impact of over $12m in 12 months.• SME customer information survey was implemented, resulting in a 43% response rate and a fourth place in the USA Direct Mail Echo awards.• Development and implementation of multi-business joint SME communication vehicle, “RedCurrent”, to enable more effective communication and marketing to the small business market.• Development of successful regional competitor campaigns focused on customer win-back and retention.• Coach for a new graduate on the “Post Development Programme”.

Responsibilities:• Lead and motivate a team of five freight marketing professionals.• Overall marketing management for North America.• Liaison and direction to North American sales managers.• Develop and manage annual trade budget (US$220 million gross revenue).• Project management of global accounts• Marketing lead for new global IT development.• Develop sales, customer service and employee training tools.• Liaise with public relations and advertising agency in respect of advertising programmes.Key Achievements:• Implementation of Top 75 account programmes for 23 sales staff.• Implementation of priority account programme.• Implementation of consignee controlled account programme. Total gross revenue in excess of US$30 million.• Successful completion of monthly performance analysis programme.