● Interviewed and onboarded over 1200 seasonal employees, providing comprehensive training to ensure exceptional customer service delivery.● Acted as a motivational leader for a remote team of 39 Tax Experts, fostering a positive work environment and achieving above-industry-average retention rates.● Monitored and drove team performance thru Active Coaching to meet service level agreements (SLAs) and key performance indicators (KPIs). ● Identified and implemented process improvements at both individual and team levels, focusing on continuous enhancement at the team and company level.● Implemented process improvements in product delivery that resulted in a 40% increase in same day tax return completion, enhancing overall efficiency and effectiveness of the Turbo Tax Full-Service tax return product.● Mentored and worked with lower performing managers to increase their overall effectiveness with their remote teams.

● Implemented comprehensive social media marketing strategies for listed properties.● Created compelling property sales materials, including flyers and mailers.● Assisted sellers and buyers in marketing and purchasing properties, providing guidance on pricing and market conditions.● Conducted comparative market analysis to estimate property values.● Completed negotiation processes and ensured fair and honest dealings.● Prepared all necessary transaction paperwork, including listing agreements, sales contracts, leases, deeds, and closing statements.

● Provided expert tax advice to clients on various tax situations, including retirement planning, tax payments, and small business taxes.● Prepared tax returns for individuals, small businesses, S/C Corporations, and LLCs.● Calculated tax credits, deductions, and liabilities.● Conducted reviews of prepared tax documents to ensure compliance with federal and state tax regulations.● Engaged in continuous education to stay updated on tax-related topics.

● Managed lease agreements, ensuring compliance with state and federal regulations.● Supervised third-party contractors, collected rent and other payments, and provided monthly reports to property owners.● Conducted tenant move-out inspections and handled tenant complaints promptly.

● Delivered exceptional customer service, assisting customers in finding products, providing fitting advice, and ensuring a positive shopping experience.● Managed daily operations, including opening and closing the store, ensuring security protocols, and maintaining store appearance.● Handled cash register operations, including cash handling, processing transactions, and balancing the register at the end of each shift.● Implemented promotional strategies, displayed merchandise to attract customers, and met sales targets consistently.● Consistently exceeded monthly sales targets by an average of 12% through effective customer engagement and upselling techniques.● Played a key role in increasing store efficiency by implementing a new inventory management system, reducing stock discrepancies by 17%.

● Provided Level 2 support to address client requests and issues, ensuring customer satisfaction.● Assisted junior experts in filing and answering tax-related client questions.● Enforced standard operating procedures to ensure uniform and efficient work.● Monitored team performance as a quality control measure and identified coaching opportunities.● Successfully implemented a new employee onboarding process, facilitating the seamless integration of 900 new employees within a 3-week period.● Promoted to shift supervisor (Lead of Leads), overseeing task delegation, providing on-the-fly training, and ensuring break and lunch adherence.● Developed closing shift duties, reducing overtime hours for leads and junior experts by 22%.

● Streamlined digital litigation processing and aligned new products with business requirements.● Translated feature specifications into technical specifications and facilitated partner updates, reducing platform downtime.● Improved customer service call times through detailed civil procedure change reports and updates.● Decreased rejected filings by 5% through critical civil procedure updates and reports.● Enhanced customer issue resolution by collaborating with the engineering team.● Assisted in quality assurance and production support activities.● Supported "Go to Market" efforts in new courts and jurisdictions.

• Developed expert knowledge of court rules and civil procedures to ensure internal teams were informed and ensure staying ahead of the competition to meet mission and vision goals.• Research and understand our strategic roadmap to ensure that One Legal stays ahead of the competition and can consistently meet our mission while building towards our vision.• Work cross-functionally with the Courts and business, especially with Product, Engineering, Marketing, Sales, and Customer Support to ensure that new products and feature launches align with business and customer requirements and timing.• Provide internal teams with expert knowledge of court rules and civil procedures in the all jurisdictions One Legal provide legal services. • Assist with translating product and feature specs into Technical specs, as needed. • Assist Quality Assurance team with reviewing XML and other output. • Help coordinate “Go to Market” efforts in new courts and jurisdictions by communicating differences in our platform workflow or court procedures to Sales, Marketing, and Customer Support.• Support our Production Support Team to resolve issues faced by our users.

● Oversaw the fair market value analysis process for all managed care vendors, providing guidance to employees and ensuring accurate vendor classifications.● Managed contract setup and maintenance, effectively assigning customers to appropriate contract groups and class of trade (memberships and affiliations).● Enforced adherence to policies and procedures throughout the contracting process, resolving issues related to contract membership, affiliation, and customer payments.

● Enhanced client retention by 20% through the establishment of initial client intake forms for bankruptcy cases.● Drafted declarations of support for all family law matters, preparing clients for hearings and trials.● Assembled trial and hearing binders, resulting in a minimum of 25% reduction in hearing postponements.● Conducted legal research, organized and updated client files, drafted subpoenas, and served legal documents.● Handled phone inquiries and scheduled consultations.

● Drafted declarations of support for family law matters, ensuring accuracy and attention to detail.● Assembled files and recorded billable hours in CLIO, streamlining administrative processes.● Educated staff and attorneys on system technical terms, reducing technical issues by over 30%.● Prepared family law forms for scheduled hearings, significantly reducing hearing preparation time by 15-20 minutes per day.

• Complete Advertising placement audits for linear based channel content.• Record Bugs and complete daily tasks in JIRA. • Onboard Linear and Video On-demand assets into Verizon’s FiOs Cable TV ecosystem.• Perform Hourly QC Audits of newly ingested Video on Demand assets. • Record detailed information of all ingested Video Content (Linear and VOD) and deliver daily reports to management and engineering team.

- Complete daily functional, performance and compatibility testing for the legacy iPhoto and Aperture applications with in-development OS X and iOS updates.- Record Bugs into Apple’s Internal Bug Database (Radar). - Perform detailed binary regression testing on found bugs.- Communicate with iPhoto and Aperture users on how to resolve issues with iPhoto and Aperture.- Keep detailed records of all testing completed and provide the rest of the QA team with daily reports of completed tests and bugs found.- Complete new RAW camera file compatibility testing for iPhoto and Aperture.

- Prepare and publish Video content from content providers like College Humor, BuzzFeed, Red Bull, and Funny or Die.- Created content provider intake guide and quality control guide for Milk Video. - Keep detail records of video content and the video's progress in Samsung's Content Management System. - Complete very detailed Quality control on all videos as they enter the Milk Video ecosystem.

Supervisor of a voting precinct during elections.Supervise groups of Poll workers.Helped registered voters use the E-Slate Electronic Voting Machine.

Work with both Retail and Business Customers to create custom computer solutions.Assist store management with training and coaching new employees. Received sales “Rockstar” Award 4 months in a row.Increased Store’s Sales by 10% and averaged over 1 million dollars in sales for 2008 and 2009.Trained customers in all Apple software.