Patrick A. Mcleod Email & Phone Number

Atlanta, Georgia, United States

Atlanta

As the Customer Service Center manager, I was hands-on and responsible for the following actions to keep our limited staff working at full capacity:1. Employee oversight, coaching, counseling, mentoring2. Employee Discipline (when necessary)3. Employee Leave Requests-Approvals, Time-sheet Approvals4. CSC Time Management (Daily)5. Team Meetings Organizing and Facilitating6. Team Performance Reporting (Monthly)7. Team Performance Reviews (Monthly)8. Performance Reviews (PMF)9. Customer Escalations10. OSC Service Request Management11. OSC & P28 Administrator and Management12. Oracle, Mythics, Platform28, SAO T2 liaise

Atlanta, Ga

Greater Atlanta Area

1. Working with Dell on the State of Georgia contract, visiting state agencies across Georgia. As a member of the Project Team, I often independently tend to agency requests such as break-fix issues, Windows 7 migrations, system refresh upgrades, decommissionings, and new installations. My responsibilities require me to perform a variety of troubleshooting ranging between software configurations to hardware replacement. Since working with the State of Georgia account, often use of Active Directory to help users from resetting passwords to removing from or adding users to a domain.2. Working with Microsoft Deployment Tool (MDT) to setup a deployment workbench, distributing mass images specialized toward the different agencies requirements. Depending on agency demands, I also install third-party software.

Greater Atlanta Area

1. Loaded various Windows operating systems and custom software configuration to verify overall system integrity and compatibility. Regular BIOS and networking troubleshooting needed with some unique hardware loads and custom software specifications.2. Configured and inspected computer systems and technical/virtual ranges to validate quality for government and customer acceptance.3. Performed prototype, first article and production quality-testing on Virtual simulators, both CGI ground & flight, systems and weapons, along with LiveFire targetry. Aside from general unit/system integration and functionality, full acceptance often included drop and vibrations tests, and sometimes full water submersion testing.4. Constructed, developed and implemented detailed test plans and documented discrepancies while working in tandem with planners and hardware/software engineers.5. Conducted several variations of black-box and stress testing before performing the appropriate regression testing toward final acceptance.6. Assisted Incoming QA on a limited basis, inspecting part quality and dimensions using measurement and test equipment to assure only acceptable parts are being introduced to inventory.

Greater Atlanta Area

1. Loaded hardware and software builds to test corresponding MMI, CGI, IFACT, lanes and branching video training applications.2. Architected, created and deployed builds by utilizing Ghost and other proprietary image software. 3. Created disk clones and virtual drives to ensure successful customer driven and remote backups.4. Met all deadlines and estimated projections, while utilizing military weapons training and fundamental computer skills to execute test procedures based on customer courseware requirements and design specifications. This included test plan creation, black-box testing, regression testing, data testing, functionality and usability testing with agile methodology, and bug reporting and tracking using PVCS Tracker and Microsoft Access.5. Worked jointly with software and hardware engineers to communicate, identify, and properly isolate and document irregularities and reoccurring defects.

Norfolk, Virginia Area

1. Training team leader, created, coordinated and manipulated active scenarios to conduct independent and integrated training environments customized for specific threat regions by utilizing the Aegis Combat Training System (ACTS) and Battleforce Electronic Warfare Trainer (BEWT) system trainers. 2. Conducted command briefings and presentations regarding threat intelligence.3. Maintained training and mentoring responsibilities as a manager of 10 technicians.4. Organized, assigned and performed preventive and repair maintenance on various ship’s equipment, countermeasures and combat systems.5. Coordinated a three-station two-section watch bill while being the first surface ship in the Navy to successfully execute a “crew-swap” initiative during Operation Enduring Freedom 2005 in the Arabian Gulf.