Patrick Mcqueary Email & Phone Number

Reno, NV, US

Reno, Nevada Area

Portland, Oregon Area

• Problem identification and resolution for nationwide Volkswagen closing specialists and customers during the TDI Diesel Engine Buyback settlement process.
• Provide advice and assistance for known problems of immediate and routine nature; and initiates work orders to provide field assistance for issues requiring assistance of a more direct, advanced, or time-consuming.
• Keep regional manager or designees appraised of work progress including present and potential work problems and problem trends and, when possible, suggests new or more effective ways to address customer service issues.
• Attends meetings, conferences, and training workshops.
• Assists in maintenance of data integrity with backup, archive, and recovery processes; and helps implement procedures for disaster recovery.

Beaverton, OR

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understandingtheir needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Portland, Oregon Area

• Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are metby performinghotelevaluationsandaudits.
• Supervise and train managers of food service operations, housekeeping operations, guest services and hotel sales.
• Travel to hotels throughout the United States to evaluate, mentor and coach managers to maintain and improve customer service standards.

Eugene, Oregon Area

• Supervises and manages the front of the house associates on all shifts, including staffing, scheduling, coaching, training and evaluating.
• Supervises the appearance of the dining room tables, including linens, napkins, silverware, table set-up, centerpieces, etc.
• Supervises and coordinates set-up and execution of internal and external events throughout the community.
• Participates in the hire of new staff, selecting, department training and evaluating performance expectations. Has the ability tospot and resolve problems efficiently. Carries out disciplinary action as needed and.
• Assigns specific job and spot checking to ensure standards are met.
• Maintains pertinent and appropriate records, reports, files, schedules and studies. Ensure that posted work schedules meet all staffing, labor, budget laws and guidelines.

Dallas/Fort Worth Area

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set apositive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicatesinformation to manager so that the team can respond as necessary to create the Third Place environment.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouragingcoaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance andcommunicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with thecustomer. Discovers and responds to customer needs.

Education record

Education record

Business Administration And Management, General

Diploma