Patrick M. Dugan Email & Phone Number

Jacksonville, Florida, United States

Omaha, Nebraska, United States

Omaha, Nebraska

Omaha, Nebraska, United States

Bellevue, NE

Results-driven executive with extensive track record of cultivating relationships and translating identified business needs into billable technological solutions. Experienced in business analysis, product development, team building, and project management. Creative leader with proven success in sales, ability to increase productivity while lowering costs..

Greater Omaha Area

• Led and expanded overall relationship for a Fortune 500 company engaged in reselling card-based payroll products.
• Created, developed, and implemented database and other tracking tools for identification and research of 375+ Issues per week. Resulted in reporting, providing closure documents and resolution of all product related.
• Sponsored annual audit coordination for Settlement, Compliance and IT. Coordinated corrective actions on items identified ensuring full compliance… Show more
• Sponsored annual audit coordination for Settlement, Compliance and IT. Coordinated corrective actions on items identified ensuring full compliance with all laws and regulations.
• Presented new and enhanced proprietary tools on a weekly basis to showcase opportunities for adoption. Efforts resulted in shortened sales window and increased product usage by clients.
• Coordinated all 3rd party vendor relationships related to primary client. Tracked data access for 3rd parties and shared findings with client ensuring full approval of each vendor prior to engagement. Show less

• Conducted a full review and mapping of client’s product control file settings ensuring alignment with the Durbin Amendment.
• Developed course of action resulting in full compliance with the Credit Card Act and Unfair and Deceptive Practices Legislation.
• Coordinated testing and successful implementation of Financial Institution's payment application redesign.

• Planned and coordinated all production activities for a Bio Tech manufacturing facility engaged in international product sales. Established production process, set up quality assurance program and ensured compliance.
• Managed staff of 12. Trained employees and set growth goals for each to ensure high quality output product.
• Coordinated activities with Sales, Marketing, Senior Management, Research Doctors and production staff to ensure… Show more
• Coordinated activities with Sales, Marketing, Senior Management, Research Doctors and production staff to ensure timely delivery of all product produced. Show less

• Spearheaded cross-functional, cross-border project execution activities in support of a new client implementation in Canada.
• Interfaced with external vendors and development teams resulting in the successful launch of 3 credit card portfolios for Lowe’s of Canada.
• Managed customer marketing initiatives, credit policies and fraud programs ensuring efficient processing of client experience.
• Coordinated process, platform and infrastructure related implementations for complex… Show more
• Coordinated process, platform and infrastructure related implementations for complex large projects, accurately and within required timeframes.
• Managed business relationships and on-going support for clients providing full understanding and partnership on active projects. Show less

Responsible for managing multiple client portfolio migrations from various platforms onto a single third party vendor's platform. Drove and managed all activities and initiatives required to integrate the portfolios in a rapid, accurate implementation. Responsible for all mapping, testing and validation of the implementations.

Ownership and responsibility for keeping First National Bank of Omaha compliant with all Visa, MC and other assorted associations guidelines and rules. Position also responsible for web based reporting platform used to distribute various account related reports to client base.Oversee the planning and implementation of OCC and Association regulatory release.

Client Team Manager responsible for team of 20+ exempt employees. Team was directly accountable to national accounts of various sizes and acted as the interface between the client and the programming and production areas of First Data Resources. First Data was at the time the largest 3rd party credit card financial transaction processor in the world.Manage.

Bs, Business Administration

Six Sigma, Front Line leadership, Systemation Project Management

Bachelor Of Science In Business Administration