● Built the company’s first market level budgets which included developing budget and staffing models for the warehouse, installation process, and customer service.● Partnered with VP of Installations to develop and implement the ‘GM Agenda’ that prioritizes the 12 critical touchpoints for every customer to maximize NPS and Revenue supported with weekly check-ins, KPI reporting, action plans, and activity reporting to validate the agenda is being followed● Leads a team of process improvement managers acting as the single support network for Branch Accountants, Office Managers, and Customer Service decreasing “at risk” markets by 60%● Consolidated over 62 excel based reports into 8 streamlined Tableau dashboards providing a more structured and hierarchical approach to exploring the performance of branches● Business Process Owner for Field Services D365 ERP Implementation. Ensured that all Field Services user functionality and business requirements were captured and developed for a successful implementation including: - Defining all aspects of the field services business model that occur between inventory load out and the recognition of revenue - ‘Market Captain’ responsible for delivery of training for largest Florida Market - Developing change management communications and training materials for over 2000 end users including 1099 contractors and executive leadership team - Building skill hierarchy and allocation algorithm to guide managers to connect the right installer with the right customer, resulting in more satisfied customers• Responsible for more than 170 knowledge articles designed to guide users from order creation to revenue recognition

● ERP Business Process Owner for Field Services responsible for designing and collaborating on all parts of our business that happen between inventory load out and the recognition of revenue● Lowered monthly scavenger (waste disposal) expenses from $700K to $450K within 3 months of absorbing the duties of managing the program by optimizing schedules and negotiating lower rates● Created an excel-based installation resource scheduler that increased the amount of installations that get completed and recognized for revenue from 60% to 65%● Designed and launched an operating planning tool and management to focus General Managers on strategically planning their businesses rather than reacting to problems● Helped the country ensure 100% of “Holiday Guarantee Orders” for Thanksgiving and Christmas with increased reporting, better capacity planning, and increased inventory management● Key Decision Maker on initiative to dynamically adjust pricing, advertising, and recruitment expense to maximize high performing markets and mitigate under-performing markets● Proactively designed an installer bonus program that pays bonus based on “days worked” regardless of the square footage of jobs taken to provide independent contractors incentive to present more days to us rather than competitors

● Created an appointment resolution process that has helped increase closings by over 600 bps● Grew revenue of price approval hotline through system improvements and aggressive growth strategies from handling $4M a month to $12M a month with only 30% increase in agent headcount● Designed and implemented a quarterly self generation bonus to increase self generation revenue by over 35% capitalizing on the sales management team already running the markets● Expanded sales representative lead allocation through a tiered revenue bonus program that rewarded the highest performing representatives to run more leads resulting in $115K extra bonus payouts and $350K extra direct margin per month● Produced a savings of $50K per month by implementing a “Self-Generated Matching Logic” programmed into the CRM to prevent sales representatives and managers from being paid or credited with invalid self generations

Improved a lead and sales performance projection model to more accurately predict lead volumes for budget planning. Created a normalized performance (index) metric that improved Sales Representative grading system which resulted in a 12% more accurate future prediction of sales performance

Designed a sales retention bonus program decreasing contractor turnover from 320% to a more appropriate industry standard of 180% saving $1.2M in annual turnover costs

Programmed Excel macros to optimize efficiency and reduce errors of weekly and daily reports. Created macros that reduced daily reports from a 3-hour process down to only 30 minutes. Established multiple monthly and quarterly performance reports for manager’s bonus to enhance the field’s visibility to their progress

Consolidated company-wide monthly, quarterly, and annual financial results. Prepared monthly reporting package with commentary on trends and metrics for executive distribution. Provided financial analysis support to inventory, sales, and various other areas of the company. Developed an inventory audit process to increase inventory reporting accuracy