Patrick Serrano Email & Phone Number

Olney, Md, Us

Responsible for the daily operations of a box office, including ticket sales, customer service, and staff management. Ensure the box office is secure and that all policies and procedures are followed.

Olney, Maryland, United States

Key duties include recruiting or supervising recruiting of all house workers (ushers, greeters, refreshment or merch sellers, etc.); coordinating building opening times on show nights with stage manager; orienting and training all house workers; explaining how tickets are to be taken and where they are to be stored; checking restrooms after intermission and at the end of night; cleaning house area and restocking supplies; along with the stage manager, ensure all lights are turned off after each show and all doors are locked. Responsible for the audience's safety in case of an emergency, like a fire or tornado, and should know what steps to take to either evacuate the audience members or secure them in place.• Responsible for ensuring excellent customer service from front-of-house staff.• Staffs and organizes all public and preview performances.• Provides an excellent patron experience at all performances.• Manages printed program distribution, and secures programs and other patron materials.• Maintains the appearance of the lobby and all public areas; communicates with Maintenance as necessary to ensure a clean environment.• Resolves conflicts with any patron issues.• Hires, trains, schedules and/or supervises Assistant House Managers and Backup House Managers.• Recruits and coordinates volunteer ushers.• Coordinates performance timelines with stage management, including preshow chat, curtain speeches, and intermission.• Maintains ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communciating with stage manager• Completes and distributes house report for each performance, if required.• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.• Works closely with management to ensure proper staff is in place for all performances.• Works to ensure all house management needs are met.

Gaithersburg, Maryland, United States

Works collaboratively to both present and produce quality theatrical production for the Gaithersburg Arts Barn. Actively seek outside creative partners to explore projects and partnerships to create a wide and diverse range of curation that will advance the role of the Arts Barn and the local performing arts.

River Forest Il

1515 Berwyn

Greater Chicago Area