Patrick Milburn Email & Phone Number

Dublin 2, Ie

Dublin 2, Ie

Market analysis and cross-sell growth strategy for an energy services company to fuel top-line revenue growth and double company valuation.- Owned industry and customer analysis workstream to prioritize industries and customers for new offering bundles.- Synthesized market research and expert interviews to uncover customer segments, behaviors, and pain points.- Performed cross selling analysis to assess baseline performance, determine revenue opportunity for each new offering bundle, and prioritize new growth opportunities. Identified a $190M increase in annual revenue.- Conducted market sizing analysis for the sustainability advisory and MEP (Mechanical, Electrical, and Plumbing) markets using primary research and industry reports to identify target industries for market entry.Business model development and partnership strategy for an international nonprofit organization to create a new business model and guide the client’s future partnership strategy.- Supported and analyzed ~60 partner interviews and created a 100-page Insights Pack to inform the client’s value proposition, partner engagement model, and strategic priorities. Received glowing feedback from the client Founder & Chairman.- Conducted market research to structure a new client business model and determine corporate sponsorship pricing.- Assisted the client’s onsite team at its annual meeting, creating briefing materials for C-Suite executives and analyzing event outcomes. Key takeaways were shared with the client Founder & Chairman.

Dublin 2, Ie

Competitive landscape assessment at a global tech leader to analyze customer support strategies and investment areas.- Conducted research on market trends, internal thought leadership, and industry benchmarks to assess best practices of the customer support landscape and inform client recommendations. - Synthesized key takeaways from SME interviews and created deep dive analyses of leading competitor support organizations, detailing their strategic priorities, investment areas, and challenges.- Used industry benchmarks and SME interviews to perform a gap analysis comparing client and competitor support organization performance.Go-to-market strategy and roadmap development at an international telecommunications company to design, build, test, and launch a self-service product.- Built cost forecasting model and business case to calculate 3-year, multi-million-dollar cost savings associated with an accelerated product deployment.- Led cross-functional client workshops with sales and technical stakeholders to assess current state and define future state customer experiences and product requirements. Informed an end-to-end customer blueprint.- Mapped customer experiences to technical dependencies by collaborating with sales, product, and technical teams to inform go-to-market customer prioritization strategy. Findings were presented to the Chief Customer Experience Officer.Finance transformation for a national railroad company to reduce unidentified funds and invoice disputes. - Supported innovation labs to create the future-state vision of the client’s finance transformation. Outputs included future-state prototypes and customer and employee experience journey maps.- Created future-state process flows that detailed alleviated pain points, value drivers, technical implications, and next steps for the CIO roadmap.- Documented and analyzed stakeholder feedback from design thinking workshops to create and value-size future-state capabilities and features.

Dublin 2, Ie

Supply chain cost assessment and transformation at a global tech leader to achieve multi-year, billion-dollar savings.- Owned the end-to-end creation of a training curriculum used to build procurement skills for hundreds of client stakeholders to assist with the transition to a new operating model.- Created a sizing model by leveraging key benchmarks, lead input, and client-specific considerations to develop the organizational design of a business unit responsible for $24B in spend.- Conducted a supply chain spend analysis using PowerBI to identify and engage key stakeholders for discovery sessions. Projected to reduce tail spend by $260M.

San Francisco, California, Us

- Spearheaded and organized community service event for 150+ program interns and alumni in 7 cities. Produced 500+ cards for Cards for Hospitalized Kids to distribute to hospitals nationwide.- Collaborated with team of 3 to ensure service event coordination among cities and generate $1,500 in donations.- Coordinated with 2 team members to implement a product-planning process to prioritize engagements for the next 2 years. Presented to 20 stakeholders who used the process.- Generated 2-page ESG research summary that contributed to official Wells Fargo publications and was distributed to Financial Advisors nationwide.- Delivered 3 bi-weekly reports to 60+ stakeholders to gather actionable feedback and establish future projects.

St. Louis, Missouri, Us

- Evaluated and recommended search engine optimization strategies using Google Analytics to revamp online marketing approach, decrease bounce rate, and increase organic search traffic.- Performed tailored research and analysis of clients’ holistic financial cases using portfolio management software and Microsoft Excel.- Recommended portfolio allocations to clients for their 401(k) plans after conducting market research and comparing portfolio performances to benchmarks.- Implemented opportunity tracker system to record prospective client conversion rate and track incoming revenue.

Bachelor Of Arts - Ba, Economics, Cum Laude

High School Diploma, Cum Laude