Patrick Mitton Email & Phone Number

Odessa, FL, US

Tampa, Florida, United States

Tampa, Florida, United States

• Responsible for systems administration of both internal datacenter infrastructure and managed customer systems; Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Tier 3 escalation point for both managed customer healthcare application support and internal helpdesk teams.
• Subject Matter Expert for business supported PACS and RIS healthcare applications; Lead Technical Analyst on all new healthcare solution deployment projects.
• Carryout both scheduled and emergency systems patching, updates and upgrades in accordance with corporate change management policies.
• Collaborate with Team Lead to develop and maintain updated system documentation for current environment as well as related processes and procedures.

Tampa, Florida

• Perform support and systems administration of business-critical healthcare PACS/RIS client and server applications for over 50 client locations.
• Resolve issues and escalate problems that arise on both end-user workstations and Windows/Linux servers.
• Utilize Autotask ticketing system to track and document all troubleshooting and problem resolutions.
• Communicate issues to technical and non-technical stakeholders, including management, development teams, vendors, and end-users.
• Create knowledgebase documentation that empowers and enables support team to extend skills, leverage system features and find resolutions to questions quickly and efficiently.

Clearwater, FL

• Responsible for all aspects of wine making: batch planning, fermentation, blending, aging, and filtration.
• Coordinated with bottling team to ensure timely delivery of product to consumers.
• Performed State Division of Alcoholic Beverages & Tobacco monthly inventory and compliance reporting.
• Identified weaknesses in inventory tracking system and implemented changes to improve efficiency.

Tampa, FL

• Collaborated with engineering team to prepare 500+ Cisco production routers for IOS upgrades:
• Verified TACACS+ access using SolarWinds NCM.
• Troubleshot and/or configured, if necessary, using Cisco Secure ACS.
• Utilized SolarWinds NCM to ensure consistent standard configurations.
• Wrote, tested, and deployed scripts for SNMPv3, Banners, ACL's, NTP, Local Usernames/Passwords, and SSHv2.
• Analyzed logs to ensure all changes took effect without creating conflicts.

Largo, FL

• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
• Collaborated with colleagues, administrators and parents to help students reach learning objectives.
• Pursued professional development continually by attending educational conferences and teacher training workshops.

Associate Of Science - As, Computer Systems Networking And Telecommunications, 3.55 Gpa

Relevant Coursework: Cisco Networking Academy - Introduction to Networks, Routing & Switching Essentials, Scaling Networks, Connecting.

Ba, Geography, 3.37 Gpa