SAP Centre of Excellence's Project Management Office

INCOME SECURITY AND SOCIAL DEVELOPMENT Worrking with the Homelessness Policy Directorate (HPD) to establish and advance through the departmental investment process an IT-enabled project to re-establish its results reporting capabilities under the department's new homelessness program, Reaching Home. Also, working in collaboration with the business and technical stakeholders to develop its product management and release processes to advance changes to the Homeless Individuals and… Show more INCOME SECURITY AND SOCIAL DEVELOPMENT Worrking with the Homelessness Policy Directorate (HPD) to establish and advance through the departmental investment process an IT-enabled project to re-establish its results reporting capabilities under the department's new homelessness program, Reaching Home. Also, working in collaboration with the business and technical stakeholders to develop its product management and release processes to advance changes to the Homeless Individuals and Families Information System (HIFIS) to support a renewing program to help reduce homelessness in Canada. Show less

LABOUR PROGRAMWorked with program lines of business and departmental stakeholders I helped establish and advance the development and implementation of the Labour Program’s integrated system, a large and complex organizational change and major investment project consolidate and modernize its ageing and deprecated technology ecosystem. I worked with the Project, business stakeholders and technical teams as well as EPMO to design and implement a modified project approach… Show more LABOUR PROGRAMWorked with program lines of business and departmental stakeholders I helped establish and advance the development and implementation of the Labour Program’s integrated system, a large and complex organizational change and major investment project consolidate and modernize its ageing and deprecated technology ecosystem. I worked with the Project, business stakeholders and technical teams as well as EPMO to design and implement a modified project approach consolidating an iterative (Agile) approach within the Stage-Gate framework, a novel approach within the department. Show less

LABOUR PROGRAMRecruited by the Director General to increase her organization’s project management bench strength on IT-enabled major investment projects. With a focus in on the technical aspects, I worked as part of the project team and other departmental stakeholders to help advance the project deliverables contributing to the development and implementation of the Labour Program’s e-reporting solution. I also played an active part in overall management and governance of the project.

SSC’s Data Centre Services is responsible for the consolidation and modernization of the government’s information technology (IT) infrastructure – hardware, software and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services. Working with internal and external stakeholders, both on the technical and business sides, I managed and coordinated the delivery of infrastructure changes that affected a portfolio of eleven (11) science-based partner… Show more SSC’s Data Centre Services is responsible for the consolidation and modernization of the government’s information technology (IT) infrastructure – hardware, software and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services. Working with internal and external stakeholders, both on the technical and business sides, I managed and coordinated the delivery of infrastructure changes that affected a portfolio of eleven (11) science-based partner departments. Projects delivered varied in scope, complexity and risks whilst ensuring production standards and best practices were are adhered to.I also helped establish and management the portfolio’s Project Management and Control Office. Working with each of the internal lines of business, I developed and put into practice the necessary project management processes, documentation and governance control points, ensuring consistency in the delivery of projects through all applicable stages of the system and project management lifecycle, within timelines and requirements. Show less

Recruited by the manager who required strong communication, organizational and analytical skills to build his team’s incident management capacity. I manage the resolution of incidents affecting the availability of IT services and infrastructure of the Science Portfolio’s partner organizations (11 Partner Departments). I also provided the business analysis, project management and training capacity to help establish the portfolio’s command center.

The ongoing operational support and maintenance of information technology (IT) infrastructure – hardware, software, network and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services helped ensure the delivery of Health Canada’s programs and services. I worked with technical and business stakeholders to manage and coordinate the implementation of infrastructure changes and application system releases into the Health Portfolio’s production… Show more The ongoing operational support and maintenance of information technology (IT) infrastructure – hardware, software, network and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services helped ensure the delivery of Health Canada’s programs and services. I worked with technical and business stakeholders to manage and coordinate the implementation of infrastructure changes and application system releases into the Health Portfolio’s production environment. I also managed and delivered IT-enabled project requiring the added rigour of the project management discipline where solution engineering was deferred to Shared Services. Projects managed and delivered varied in scope, complexity, and risks. Projects delivered varied in scope, complexity, and risks whilst ensuring production standards and best practices were are adhered to. Show less

The implementation of GCDOCS formed part of Health Canada’s strategic investment objectives in addressing problem factors and challenges in managing its business information as well as adapting to strong pressure for IM transformation both internally and across the government. Recruited by the Chief Information Officer to manage the implementation segment of the enterprise content management solution (GCDOCS) project. I worked with program lines of business and stakeholders across the… Show more The implementation of GCDOCS formed part of Health Canada’s strategic investment objectives in addressing problem factors and challenges in managing its business information as well as adapting to strong pressure for IM transformation both internally and across the government. Recruited by the Chief Information Officer to manage the implementation segment of the enterprise content management solution (GCDOCS) project. I worked with program lines of business and stakeholders across the department to advance the development and implementation of the Health Canada’s GCDOCS, a large and complex organizational change and major investment project. Show less

The ongoing operational support and maintenance of information technology (IT) infrastructure – hardware, software, network and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services helped ensure the delivery of Health Canada’s programs and services. I worked with technical and business stakeholders to manage and coordinate the implementation of infrastructure changes and application system releases into the Health Portfolio’s production… Show more The ongoing operational support and maintenance of information technology (IT) infrastructure – hardware, software, network and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services helped ensure the delivery of Health Canada’s programs and services. I worked with technical and business stakeholders to manage and coordinate the implementation of infrastructure changes and application system releases into the Health Portfolio’s production environment. I also managed and delivered IT-enabled project requiring the added rigour of the project management discipline where solution engineering was deferred to Shared Services. Projects managed and delivered varied in scope, complexity, and risks. Projects delivered varied in scope, complexity, and risks whilst ensuring production standards and best practices were are adhered to. Show less

The ongoing operational support and maintenance of information technology (IT) infrastructure – hardware, software, network and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services helped ensure the delivery of Health Canada’s programs and services. I worked with technical and business stakeholders to manage and coordinate the implementation of infrastructure changes and application system releases into the Health Portfolio’s production… Show more The ongoing operational support and maintenance of information technology (IT) infrastructure – hardware, software, network and facilities necessary for the development, testing, delivery, monitoring, control and support of IT services helped ensure the delivery of Health Canada’s programs and services. I worked with technical and business stakeholders to manage and coordinate the implementation of infrastructure changes and application system releases into the Health Portfolio’s production environment. Working with internal stakeholders, I also helped setup and manage establish a directorate-level technical coordination office (project office) and its ongoing oversight and management of operational projects and initiatives. This was a business re-engineering initiative merging the (IT) business management functions and desperate technical coordination functions. Show less

Recruited by the Chief responsible for supporting information management tools (technical solutions), my role was to provide technical support and advice to the business client in the maintenance and support of their information management systems and infrastructure.

Recruited by the Director responsible for the department's Information and Knowledge Management, I worked as part of the Information Management’s Policy and Governance team to put in place Health Canada’s enterprise-wide RDIMS-Electronic Document Management System (EDMS). Provided a legislative, regulatory and policy view in the effort to define system requirements. I also provided support to the Project Manager in the project management and governance activities of the project.

I worked with senior operations officers to help deliver federal and provincial cost-shared programs that stabilizes a producer's income by minimizing the economic effects of production losses caused by natural hazards. I drafted and worked with provincial representatives to put in place funding agreements to deliver programs. I also provided advice, recommendations and policy interpretation to program managers in resolving issues ensuring their programs and contribution agreements remained… Show more I worked with senior operations officers to help deliver federal and provincial cost-shared programs that stabilizes a producer's income by minimizing the economic effects of production losses caused by natural hazards. I drafted and worked with provincial representatives to put in place funding agreements to deliver programs. I also provided advice, recommendations and policy interpretation to program managers in resolving issues ensuring their programs and contribution agreements remained consistent with the requirements of approved program terms and conditions, the Agricultural Policy Framework (APF) and the Treasury Board Transfer Payment Policy. Show less

I worked with senior operations officers to help deliver federal and provincial cost-shared programs that stabilizes a producer's income by minimizing the economic effects of production losses caused by natural hazards. I provided research and support in the negotiations with provinces to put in place agreements, ensuring that they met legislative and policy requirements. Produced ministerial briefing notes on key issues, ministerial correspondence. I performed the public disclosure of grants… Show more I worked with senior operations officers to help deliver federal and provincial cost-shared programs that stabilizes a producer's income by minimizing the economic effects of production losses caused by natural hazards. I provided research and support in the negotiations with provinces to put in place agreements, ensuring that they met legislative and policy requirements. Produced ministerial briefing notes on key issues, ministerial correspondence. I performed the public disclosure of grants and contributions and tabling regulations and signed federal-provincial agreements in Parliament – House of Commons and the Senate. Show less

The Canada Map Office was responsible for the sale and distribution topographic and aeronautical products to the public, dealers across Canada, the United States and overseas as well as educational institutions. I provided client services, order fulfillment and helped in the financial administration of the Office. Because of my proficiency with technology, I also provided front-end technical support, training and problem analysis to the Office's users for desktops and systems. Performing this… Show more The Canada Map Office was responsible for the sale and distribution topographic and aeronautical products to the public, dealers across Canada, the United States and overseas as well as educational institutions. I provided client services, order fulfillment and helped in the financial administration of the Office. Because of my proficiency with technology, I also provided front-end technical support, training and problem analysis to the Office's users for desktops and systems. Performing this role included identifying and analyzing issues and symptoms to resolving the underlying complex issues and problems or escalation to the LAN Manager. Show less