Patrick O'Hara Email & Phone Number

Detroit, Mi, Us

West Bloomfield, Michigan, Us

- Led IT Department to support company growth through cloud IT strategy- Created and executed technology roadmap after analyzing existing platforms and infrastructure- Restructured IT team to improve end-user satisfaction and cut ticket resolution time in half- Improved system availability and business value by consolidating legacy tools and modernizing core systems- Successfully delivered numerous projects, both business facing and core infrastructure

Ann Arbor, Mi, Us

- Introduced best practices to IT department that improved service levels- Led adoption of project governance competencies across the organization- Directly managed strategic projects, such as:--- Store Openings, including new concept store with integrated restaurant--- LOC SMS Point of Sale--- Overhaul of product labels and service case signage

Houston, Texas, Us

- Led team of 5 Project Managers with consistent delivery of portfolio- Oversaw $9M capital budget for IT department, including $1.25M capitalized labor- Managed project roadmap and intake process with emphasis on cloud adoption- Maintained IT resource plans as well as project resource needs for business teams- Expanded project management services to include enterprise (non-IT) projects- Served as IT Sponsor for cross-functional projects to expand internationally via franchises

Houston, Texas, Us

- Defined and Implemented consistent project methodology across the organization- Led formation of Project Management Office- Assisted with discovery and vendor negotiation process for new projects- Successfully delivered several key implementations, such as:--- Oracle EBS 12.1 for General Ledger, Accounts Payable, Fixed Assets, and Cash Management--- Host Analytics for budgeting and financial reporting--- Oracle RPAS 13.3 for Merchandise Financial Planning (MFP)

Houston, Tx, Us

- Key member of successful enterprise wide JDA implementation (Merchandise Management, Allocation, Analytics, and Point of Sale)- Created IT Steering materials and contributed in steering discussions with company leadership - Acted as liaison between IT, business units, and vendors for project and support- Led discovery of multiple new initiatives to identify business objectives and potential solutions- Refined business processes through analysis and mapping- Performed software quality assurance through use cases, test scripts, and training documentation- Provided support for newly implemented solutions while facilitating internal support hand-off

Houston, Tx, Us

- Supported 200+ retail stores nationwide and 75+ corporate users- Supervised help desk staff and analyzed performance via statistical reporting- Application Management of Retail Pro point of sale and inventory management software- System Administration of 550+ user accounts, Exchange email, data backups, and phone system- Directly managed IT projects to support business growth:--- 60+ store openings per year, nationwide--- Corporate headquarters move, plus multiple renovations and expansions

East Lansing, Mi, Us

- Supported 400+ users within a Windows domain- Administration of user accounts in Active Directory- Created master images for computers and replicated using Symantec Ghost- Annual deployment and installation of 100+ computer systems

- Solved hardware, software, and network problems across multiple campuses- Deployed and installed 250+ computer systems- Planned, designed, constructed, and implemented new web site for school district