Patrick Monasterio Email & Phone Number

•Manage high level of business engagement with enterprise-level global programs for Fortune 500 retailers, driving cross-functional collaboration across global teams to ensure successful execution and compliance with strategic objectives.•Developed and implemented program management frameworks to streamline processes, optimize resource allocation, documenting the process and collaborating with global teams to restore services during crisis (e.g., Easter Europe office closure)•Act as primary point of contact for escalated client issues, guiding multi-million dollar revenue streams through effective program management and client relationship strategies.

•Managed post-sales activities for high-value residential products, managing financial and personnel resources servicing 100+ million dollar homes.•Navigated high-pressure situations, balancing expectations of emotionally invested homeowners and coordinating with diverse teams, internal and external.

•Partnered with a social media startup, collaborating directly with the CEO and Engineering to define product vision, oversee QA development, launch. •Wrote, tracked, and secured multiple grants for a parochial school in East Bay, including a 30k grant replacing all of the student’s computers.•Created a 5-year model for Rode.Io inc, showcasing product strategic planning skills.

San Mateo

•Primary day-to-day point of contact for all technical activities post launch for 100+ ShopRunner retail partners in a SaaS environment, driving client success and retention. including overseeing high-priority business programs for top-tier brands like Hugo Boss and Lucky Brand.•Project managed over 30 program implementations for large-scale enterprise clients.Increased billing efficiency by 3%, through program improvements.•Secured PCI compliance for consecutive years, protecting customer data and maintaining operational integrity.

San Francisco Bay Area

•Led SaaS global support team of eight, overseeing service delivery and strategic personalization placements that increased client revenue by $70M through data driven insights and A|B testing in 2014.•Created and enforced KPI Tracking Systems to monitor program performance, leading to improved identification of trends and strategic adjustments in real time.

San Francisco Bay Area

•Managed 10+ client migration and implementation processes, specializing in machine learning personalization and recommendation engines. •Responsible for 30+ complex portfolio clients. Developed product suite training program for global teams, streamlining client onboarding and product adoption.

•Promoted to Senior Account Services Manager in April 2011 due to performance.

•Post-sales success for clients using a metadata-based recommendation engine. •Responsible for 4 of the TOP 10 Internet Retailers at the time (Digital Commerce 360).•Championed product innovation learning base, additional product functionality.•Achieved 100% client renewal through strategic engagement and customer satisfaction.