Patrick Monasterio Email & Phone Number

• Manage high level of business engagement with enterprise-level global programs for Fortune 500 retailers, driving cross-functional collaboration across global teams to ensure successful execution and compliance with.
• Developed and implemented program management frameworks to streamline processes, optimize resource allocation, documenting the process and collaborating with global teams to restore services during crisis (e.g., Easter.
• Act as primary point of contact for escalated client issues, guiding multi-million dollar revenue streams through effective program management and client relationship strategies.

• Managed post-sales activities for high-value residential products, managing financial and personnel resources servicing 100+ million dollar homes.
• Navigated high-pressure situations, balancing expectations of emotionally invested homeowners and coordinating with diverse teams, internal and external.

• Partnered with a social media startup, collaborating directly with the CEO and Engineering to define product vision, oversee QA development, launch.
• Wrote, tracked, and secured multiple grants for a parochial school in East Bay, including a 30k grant replacing all of the student’s computers.
• Created a 5-year model for Rode.Io inc, showcasing product strategic planning skills.

San Mateo

• Primary day-to-day point of contact for all technical activities post launch for 100+ ShopRunner retail partners in a SaaS environment, driving client success and retention. including overseeing high-priority business.
• Project managed over 30 program implementations for large-scale enterprise clients.Increased billing efficiency by 3%, through program improvements.
• Secured PCI compliance for consecutive years, protecting customer data and maintaining operational integrity.

San Francisco Bay Area

• Led SaaS global support team of eight, overseeing service delivery and strategic personalization placements that increased client revenue by $70M through data driven insights and A|B testing in 2014.
• Created and enforced KPI Tracking Systems to monitor program performance, leading to improved identification of trends and strategic adjustments in real time.

San Francisco Bay Area

• Managed 10+ client migration and implementation processes, specializing in machine learning personalization and recommendation engines.
• Responsible for 30+ complex portfolio clients. Developed product suite training program for global teams, streamlining client onboarding and product adoption.

• Promoted to Senior Account Services Manager in April 2011 due to performance.

• Post-sales success for clients using a metadata-based recommendation engine.
• Responsible for 4 of the TOP 10 Internet Retailers at the time (Digital Commerce 360).
• Championed product innovation learning base, additional product functionality.
• Achieved 100% client renewal through strategic engagement and customer satisfaction.