As a Federal Grants & Contracts Officer, I provide pre-award and post-award guidance and processing of simple to complex research grants and contract applications, awards and agreements. I represent the University in negotiating terms and conditions of agreements with private and public sponsors, assist faculty researchers with contractual matters related to sponsored research activity and provide assistance, as applicable, to junior and senior staff in the administration of sponsored programs.I have experience reviewing and submitting proposals for NIH, CDC, DoD, DOE, DHHS, AHRQ, NSF, DoL using submission portals such as ASSIST, Workspace, Fastlane, Grants.gov, Research.gov, and eRA Commons. I act as liaison on behalf of UAB for the principal investigators/project directors and federal funding agencies. I am responsible for the composition, negotiation and review of Subawards and Subcontracts for compliance with UAB, federal, and sponsor regulations. I advise faculty and staff on highly complex Subaward and Subcontract administration and provide direction and guidance for compliance with grant and contract policies and procedures, budget preparation and presentations in regards to sponsor related activities. I review, prepare, negotiate and monitor complex Subaward and Subcontract modifications to include necessary contract clauses as it relates to Uniform Guidance and sponsor related policy. I review sub-award terms, conditions and Prime/Parent Award Industry related flow down language and identify potentially objectionable terms and conditions to determine the University's position and appropriate language and negotiate objectionable terms with sub- recipients. I am familiar with Fixed-Price, Cost-Reimbursement, Fee-for- Service and Capitation contract types.

As an Admissions Officer, I handled all aspects of student recruitment and play an intricate role in improving the admissions process by streamlining student requirements. I discovered innovative methods to resolve the issues of a prospective student. I assisted students and other staff members to overcome obstacles by using my knowledge of company policy and expertise. My duties included: Perform as the Manager on Duty in the absence of the Admissions Manager and/or Campus Director. Train new and existing employees on new and existing policies and procedures. Organize and facilitate New Student Orientation. Interview the prospective students to determine their backgrounds, goals, and objectives. Educate prospective students on the benefits of Strayer University's high-quality academic programs, convenient locations, and flexible course schedules. Assist students with the application process and partner with other departments in the University to finalize enrollments. Perform complex, methodical office duties according to company policy and procedure. Proactively respond to new student inquiries via phone and email. Consistently achieve quarterly performance objectives.

The Student Account Representative at Strayer University administers contracts including invoice preparation, supporting documentation and contract resolution. I am knowledgeable of various databases and billing procedures. I have experience working with and analyzing large volumes of data. I monitor student accounts and take appropriate measures to ensure timely collection of student receivables, review and explain funding options with current and prospective students, and assist students with the registration process and account inquiries. My duties included: Consistently work closely with the Business Office Manager on such matters as monitoring financial aid budgets, providing projections and costing, preparing contracts, maintenance of financial databases and the production of a wide array of financial reports such as Temporary Registration Reports, Continuation Tracker Reports, maintain and update financial tracking reports, Credit Balance Reports, Deferral Contract Reports, and Student Requirements Reports to reconcile accounts through our Oracle Financial Database.

As a Licensed Insurance Agent, my duties included: Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Calculate premiums and establish payment method. Call on policyholders to deliver and explain their policy, to analyze insurance programs and suggest additions or changes, or to change beneficiaries. Confer with clients to obtain and provide information when claims are made on a policy. Contact underwriter and submit forms to obtain binder coverage. Customize insurance programs to suit individual customers, often covering a variety of risks. Develop marketing strategies to compete with other individuals or companies who sell insurance. Ensure that complex policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Explain necessary bookkeeping requirements for customer to implement and provide group insurance program. Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

I performed telesales duties for a large telecommunications company in a fast-paced environment. This position required the attainment of over ten monthly quota metrics. In order to assist the Team Leader, I was responsible for training new employees, facilitating team meetings and displaying management and leadership skills. I also conducted and facilitated weekly team meetings for the purposes of discussing new products and services, new policy and procedures, sales strategies, and ways to maximize sales. Establish and maintain positive relationships with wireless customers as well as other constituents to ensure the provision of superior customer service was critical. My additional duties included: Use time management and project management skills and work effectively without direct supervision. Brief managers on important issues as deemed necessary. Increase company revenue by communicating the benefits of all products, services, features, rate plans and special offers to new and existing customers. Provide expertise by resolving customer complaints or referring customer to the appropriate department for resolution. Receive telephone calls daily from customers from varied backgrounds from all across the United States.

As a Real Estate Agent, my duties included: Lead and assist clients in buying and selling houses.Interview customers and clients to determine what kind of properties they are seeking. Promote sales of properties through advertisements, open houses, and in multiple listing services. Provide customer service to clients regarding real estate inquiries. Coordinate appointments to select and show homes to prospective buyers. Compose letters and correspondence for clients. Edit correspondence and make necessary corrections in grammar, punctuation, spelling and format. Establish and maintain filing system for real estate forms, letters, correspondence, real estate literature and client's files. Transmit and receive electronic mail and messages. Prepare travel arrangements for prospective out-of-town clients and arrange for transportation and lodging. Prepare documents such as representation contracts and purchase agreements. Work with the ability to understand and apply contractual language to billing. Order and obtain inspections and certifications. Coordinate property closings; oversee signing of documents and funds. Attend closings and mortgage applications. Facilitate on-going communication with potential clients and other personnel.