Strategically leveraged business acumen to devise and execute cutting-edge tactics with special emphasis on establishing and enhancing world-class retail security and merchandising solutions within prominent retail establishments. Assessed the operational requirements of prospective clients and delivered exceptional, tailored proposals and presentations to optimize the retail experience (CX/EX). Cultivated an outstanding client retention rate of 98% by promptly following up with clients, providing expert consultation, and consistently engaging with them to meet specific needs.ACHIEVEMENTS:★ Surpassed quota by 255% in FY 2022, driving record-breaking sales totaling $11.480M; FY2020 was 145%; FY2021 was 180%, and FY2023 was 125%★ Led recruitment efforts to source and secure top-tier talent encompassing account management and leadership ★ Fostered a strong internal work dynamic to attract talent while keeping a high retention rate with current staff ★ Mentored multiple sales professionals and managers—helping them develop the skills for career success ★ Developed and implemented strategies to improve the sales cycle and departmental operation

Developed, implemented, and managed a dynamic sales strategy for an innovative Building Automation Startup—placing a strong emphasis on SAAS solutions. Drove exponential revenue growth by creating and implementing marketing, brand planning, and business development strategies. Orchestrated the formulation of comprehensive sales policies and practices, defining the sales cycle and establishing benchmarks for customer relationship management. Fostered organic growth through strategic partnerships and managed areas of recruitment, process improvement, and client retention. Seamlessly collaborated with an array of stakeholders to consistently meet the organizational vision and steadily grow the brand in the market.ACHIEVEMENTS:★ Maintained a strong grip on market share by continually offering business-enhancing offers to existing clients ★ Oversaw end-to-end sales operations, including business development and account management functions★ Achieved a 5-fold increase in sales Y-o-Y—propelling sales from $200K in 2016 to surpassing $1M in 2017

Successful management of all aspects of operations, sales, and services for world-class brands including Best Buy, Target, and Walmart. Spearheaded the growth, profitability, and seamless day-to-day operations of multiple prominent clients with a keen focus on the consumer electronics sector. Served as a pivotal bridge connecting sales, clients, and field execution teams, guaranteeing seamless order intake and contractual compliance as the on-site Director at Best Buy. ACHIEVEMENTS:★ Worked closely with the executive team to maintain all operational processes and deliver award-winning client services ★ Continually retained existing business portfolio through tenure by remaining fluid to client needs and expectations ★ Oversaw a diverse portfolio of client business—exceeding $5M annually

Pioneered, established, and refined comprehensive operational plans for retail stores—emphasizing effective communication of business objectives and maximizing business performance. Drove catalyzing solution sales at the category level through the formulation and alignment of sales strategies, training, and contests tailored to meet the specific needs of business teams and retail partners. Oversaw end-to-end capacity and task management processes—revolutionizing the visibility of initiative impact in retail stores, resulting in heightened productivity and proactive leadership planning. ACHIEVEMENTS:★ Handpicked as the retail operations lead for the critical holiday strategy, a pivotal period accounting for 50%+ of the organization's annual NOP ★ Orchestrated multiple high-impact recognition and learning events for all U.S. Stores—fostering increased leadership engagement and facilitating a consistent knowledge transfer focused on enhancing the customer and employee experience★ Implemented key sales tools/training for the computer category—ensuring sales proficiency and driving a 12% Y-o-Y growth★ Led the implementation of a successful Financial Acumen Training course—empowering retail and corporate employees to analyze business trends and develop innovative business solutions★ Ensured the development of product training and sales techniques to bolster the business-to-business sector, which, due to its successful launch and widespread customer acceptance, was rapidly scaled company-wide

★ Provided leadership for store employees ensuring company expectations were met★ Led the opening of a new store location, exceeding sales objectives by 20% in the first year★ Managed the P&L statement for stores ranging from $20 - $35 million in annual sales★ Managed all aspects of Customer Service; consistently exceeded budgets in total store revenue, credit card activations, and employee turnover performance

★ Provided leadership for store employees ensuring company expectations were met★ Led the opening of a new store location, exceeding sales objectives by 60% in the first year★ Won numerous regional/district retail sales, and operational performance awards★ Chosen by Regional and District Support Staff to be a Specialty Coach for the market; focused on mentoring new store managers; coaching and providing on-going support★ Motivated employees across sales and operations, driving profit levers and consistently ranking in the top 25% of all stores in the company