Patrick Mundschau Email & Phone Number

Wheaton, Il, Us

Wheaton, Il, Us

Duly September 2024-December 2024 (expected)Desktop RefreshSaved organization at least $20,000 in purchasing expenditure by locating a tranche of late-model desktop PCs, as well as testing and configuring them to ensure suitability for deploymentAdvocate/Aurora Healthcare November 2023-December 2023IT-oriented buildout of office spaceAlliant Credit Union September 2023-October 2023IT-oriented buildout of office spaceAssembly, installation, and configuration of desk fixtures using hand and power toolsRush-Copley Medical Center October 2022-November 2022Assisted end users with mobile device configuration for email software migration projectDocumented issues which arose during mobile device configuration for knowledgebaseWrote FAQ documentation

Edward Don & Company June 2022Imaged and configured laptops for refresh projectPerformed hardware upgrades and diagnosticsRush Computer Rental April 2022 (See April 2018 Entry)National Van Lines February 2022-March 2022Inventoried and deployed more than 150 VOIP phonesDeployed workstations (PC and VOIP phone) at branch locationOptionCare Health June 2021-December 2021WinPE-based imaging of Desktops and laptopsBitlocker encryption of PCs using Azure-based portalProvisioning of IOS devices using ServiceNow and Verizon portalCreated written documentation of imaging processUpdated decision map for device provisioning in DIACreated video of encryption process in CamStudioEnsono January2021-May 2021Imaged and configured laptops for end users as part of a refresh projectContributed a page on the return process to end user documentationCreated and contributed to “Lessons Learned” documentation for future iterations of the project Facilitated expansion of deployment scope by 50% through hitting milestones ahead of scheduleRobertshaw Controls September-November 2020 Participated in team backing up, imaging, configuring, and deploying 150 machines at corporate headquartersRush Computer Rental August 2020Imaged and configured laptopsFriendship Senior Options January-March 2020Installed and configured smart speakers for multi-campus residential facilityCreated written and multimedia documentation for install procedureEE Health August-November 2019Saved organization approximately $3600 by discovering hardware configuration errorParticipated in team deploying 1000 workstations at new corporate headquartersLowes/CompuCom June 2019 Performed diagnostics, repair, and maintenance on store systems including POS and printersCreated written and photographic documentation of system configuration, as well as repairs and ongoing issues

Matrex Exhibits February 2019Created and sysprepped master Windows 10 imageInstalled image on machines using Acronis, and performed configurationCreated visual documentation of machine configurationRush Computer Rental April 2018-January 2019Imaged, tested, and performed midlevel repairs on laptop computers (HP/Dell/Lenovo), which included replacement of displays and CPU fansReduced battery recycling costs by $2600 per year over existing procedure by researching and recommending recycling providersCodeveloped and refined procedure for testing SOHO laser printers prior to rental deployment.The Federal Savings Bank February 2018-March 2018Configuration and deployment of laptops to end usersLevel 1 and 2 phone support for field techniciansJ. Sterling Morton School District August 2017-February 2018Installation and configuration of IT equipment including projectors, smartboards, and connection boxesCreation of knowledgebase content on subjects including voicemail configuration and MacOS browser securityContributed to a substantial reduction in outstanding service tickets by providing desktop supportHarper College June 2017-July 2017Installation and configuration of classroom lecterns and presentation systemWiping and PXE imaging of workstations for refresh projectRTC February 2017-April 2017Multi-stage configuration of IP-based retail display kiosk, including android tablet and BrightSign display driverWrote job description for position for self and other contractors on projectPhonak September 2016-December 2016Completed 10-user move a week ahead of scheduleIncreased training laptop inventory by net of 35 to recommended level of 95 by reimaging and configuring machines released from other use

Tampa, Fl, Us

School District 89 January 2016-April 2016Created basic end user documentation for Google apps and Waterford Early learning iOS appGenerated potential $140 per device savings by researching Neverware CloudReady OS and deploying it on an old MacBook as a proof of conceptSchool District 41 January 2015-July 2015Saved client roughly $275 (average of costs for new/refurb unit) by repairing Cisco 7960 VOIP phoneSaved client approximately $3400 in labor charges by performing previously outsourced break-fix workComputer Systems Institute March 2014-September 2014Taught IT classes focused on Microsoft and CompTIA certificationsIntroduced students to useful applications including DIA (Visio workalike), CamStudio, and NiNiteTenet Healthcare/Hangar 9 Solutions October 2013-January 2014 Saved MacNeal Hospital $3000 in time by modifying project documentation to include hyperlinks to configuration reports on PCs targeted for upgradingImaged computers using FOG and Symantec GhostSystem moves in Active DirectoryElmhurst School District 205 August-September 2013 Created and compiled documentation on configuring Vision and Google Apps for large school districtReimaged computers using WinPEActive Directory Password resetsHendrickson Suspension March-May 2013 Saved company approximately $400 in downtime by configuring direct IP connection to Konica Multifunction device with print server issuesCreated and deployed new images for laptops using AcronisHelped configure and deploy SpiceWorks help desk systemRemote troubleshooting using DaneWare and MS LyncWest Aurora School District 129 July-August 2012 Created and compiled documentation on configuring document cameras and projectors for large school districtReimaged laptops using TrueImage and CloneZillaMapped workstations to print to/scan from networked Konica Minolta Printer/MFPsStreamlined field updates of PCs by deploying Ninite, and showing other techs how to use it

North Aurora, Il, Us

PC Technician, Junior Network Administrator, and one of the Webmasters for a small-to-medium sized public library serving a community of 16000

Edit and lay out quarterly newsletterWrite press releasesMaintain 3 workstations on a peer-to-peer networkUpgrade hardware and software on workstations as necessary

Edited Essay/Story collection “A Spider in the Corner of My Mind”Produced Layout and edited photographs for “A Spider in the Corner of My Mind” and “Chicago Stories and Other Thoughts From a Working-Class Guy”

Chicago, Illinois, Us

Edited and formatted sales proposals to conform to house styleDeveloped and documented a procedure for printing tabs on multifunction device, saving company at least $2000/year

Troy, Michigan, Us

Produced timely, readable marketing newsletter covering new products and customer-related changes Wrote press releases covering new productsSolved issues of crashing/slow operation on several workstations by reconfiguring startup filesBuilt and troubleshot vertical-market PC systemsImprovised fixtures to display parts for machine vision inspection using 80/20 tubing, spring clamps, boards, and Loc-Line pneumatic tubingSaved company an estimated $2000 worth of production time by configuring Lexmark Optra R+ and HP LaserJet 4500 printers to work on every workstation on the company network

Cincinnati, Ohio, Us

Edited and Rewrote workers comp surveillance reports to conform to house style.Improved report readability by average of two grade levels.Edited surveillance videoPrepared multimedia presentations on CD-Rom

Troy, Michigan, Us

Overlaps with my time at CNA due to temp-to-perm

Milwaukee, Wisconsin, Us

Certificate, Graphic Arts - Web Publishing

Ba, English

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