Information Technology Support Engineer
CurrentInstalling, configuring, and maintaining servers, hardware, peripherals, and storage systems to meet operational and project requirements.Administering Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP to ensure smooth operation.Managing user accounts, permissions, and access controls, enforcing security policies and compliance.Providing comprehensive IT support to end-users, troubleshooting and resolving hardware, software, and network issues.Maintaining and supporting the company’s ERP system and portal, ensuring consistent uptime and reliable backups.Designing, configuring, and maintaining both LAN and WAN networks, optimizing performance and security.Managing and configuring Cisco routers, switches, and Firewalla devices, ensuring high network availability and security.Implementing and managing robust backup solutions, performing regular disaster recovery tests to safeguard business continuity.Administering firewalls, antivirus, and intrusion detection systems, focusing on Fortinet firewall configuration and maintenance.Managing the inventory of IT equipment and collaborating with vendors for timely repairs and upgrades.Performing routine system monitoring and maintenance to verify the integrity, performance, and availability of all critical systems.Conducting regular system audits and documenting system configurations, technical issues, and resolutions for accountability and improvement.Supporting Linux systems with routine administrative tasks, disk space management, and application installations.Administering Avaya System Manager, ensuring reliable configuration and troubleshooting for telecommunication needs.Managing Google Workspace through Google Enterprise Admin, maintaining user accounts, permissions, and policies.Providing training and mentorship to users and staff, enhancing their proficiency in using hardware, software, and IT systems.Configuring and managing SAP system landscapes
