• Designing/Implementing New Enterprise Architecture based on TOGAF methodology to enhance/automate the existing Architecture within an Agile environment (SCRUM)• ERP / Investment software acquisition• Organizing the development process through a systematic approach aimed at reducing errors, maintaining timelines, staying on budget, and aligning IT with business units to produce quality results.• Process automation development for the existing LOB applications and databases/reporting using Microsoft Power Automate/Sharepoint)• Designing and rolling out new solutions that support a global working model operating within cloud programs including O365; ensuring successful migration to SharePoint, Teams, Planner, and the O365 platform development• Ensuring appropriate IT infra is acquired and deployed, reflecting the challenges within the different locations by leading and delivering digital transformation projects, tools, and solutions. • Build and maintain an RPA Roadmap and align with appropriate stakeholders, ensuring the RPA architecture is scalable and extensible• Communicate effectively across multiple teams/external vendors (Operations, Project teams, etc) as well as different personnel (Developers, Scrum Masters, Project Managers) when required• Responsible for identifying the process enhancements for efficiency and productivity improvements• Drove successful implementation of an investment management solution "eFront by BlackRock" as a Project Manager and IT Specialist.• Support the enhancement and standardization of existing financial reports as per user needs• Identifying opportunities for design automation to improve efficiency, conduct and manage the reengineering of business processes• Work closely with staff across regional and country offices(Geneva, New York, London, Dubai), particularly with international IT Vendors• Manage supplier contracts by ensuring robust SLAs are in place and managed effectively to provide the best value for money

- Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures.- Plan and Design of network architectures, data communication systems, and data transmission networks- Administer and manage the network infrastructure environment comprised of hubs, switches, routers, firewalls, intrusion protection systems, internet security systems and end point virus protection systems, FortiGate firewall Administrator- Sharepoint Online Administrator (PowerApps/PowerAutomate Workflows) - Citrix Virtual Apps and Desktops (CVAD) Administration- Office 365 Administrator.- Ocelot (API Gateway Configuration)- Manage Docker Images and Containers on Dev- Service Fabric Administration (Create clusters, manage deployments)- Professional Scrum Master (PSM)- Python Scripting Automation for Sys Admin/Operations- DevOps: The Big Picture (CI/CD -Orchestration and Automation -Infrastructure from Code)- AzureDevOps CI/CD using ARM templates for automation- Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO). - Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO).- Configuring SQL server High Availability GROUP for redundancy. - Investigate and analyze the feasibility of system requirements and develop system specifications.- Identify methods, solutions, and provide project leadership while performing full supervision of Operations staff. - Ensure High Availability and acceptable levels of performance of mission critical host server resources. - Develop procedures, programs and documentation for backup and restoration of host operating systems and host-based applications. - Configure and Administer Cisco Unified Communications Manager (Call Manager).- Create and manage Microsoft azure services and virtual machines.

Develop and manage VAS projects (SMS/IVR) to serve our clients in Lebanon ,Iraq, Jordan, Syria, Egypt and KSA and establish communications with GSM operators in GCC. Implement procedures for request to enhance tracking, resolution and notification workflows. ). Supervise efforts of 2 staff members. Interface with client's executive team to define project requirements and translate business objectives into plans. Manage development design and delivery of end to end solution.Successfully delivered SMS and IVR transactions to customers (TVs and Radios in GCC)Prepared and executed IT strategies to reduce operational costImplement system that improved statistical reports export from huge database.Designed a workflow process for internal HR request, notification and documentation.Recommend customer support personnel which eliminate the participation of Engineer in these tasks .Implementation for Mobile TV solution for Touch operator Lebanon• Developing SMS / IVR applications using Apliman Technologies Gateway• Mobile TV: Implementation for a mobile streaming server / encoder and session manager to control user privileges for Touch operator• Microsoft SharePoint 2007: InfoPath document templates• Creating Workflows on SharePoint using Microsoft Office SharePoint Designer 2007• Domain Controller (Active directory), FTP, IIS, networking and Exchange Server 2003 with GFI Essentials mail filter• Microsoft SQL Server (cluster)• Team Foundation Server Administrator ( privileges and creating projects)• Microsoft Operating system Troubleshooting (XP, Vista, windows 7, windows server 2012)• Networking, system design, DNS–DHCP server• VIZRT Scripting• VMware (virtualization) installation, management and support - creating virtual servers and desktops • Agents call center installation and support on Thin Client• HP service Desk Administrator and Operator.• Data protector Administrator.