Patrick Ndjientcheu Email & Phone Number

Kigali, Rwanda

Lead the product management, product design, engineering, and security teams at Irembo. Together, we are on a mission to invent insanely great products that meaningfully improve people’s lives and accelerate the company's growth.We are currently focused on: (i) building a world-class product & engineering team (ii) creating a platform that empowers government institutions in Africa and beyond to easily launch digital services that delight citizens (iii) scaling a payment platform in Rwanda.

Kigali, Rwanda

Lead the product management, product design and customer experience teams at Irembo to deliver products that meaningfully improve people's lives in Rwanda 🇷🇼 and beyond.

Kigali, Rwanda

What if government services could be as simple and joyful to use as WhatsApp or Netflix? Wouldn't that make people's lives a whole lot easier? At Irembo, I will contribute to making that innovation happen :).

• Product Strategy.• Ideation, technical development and launch of new features using Agile methodologies.• User experience design and implementation of the user interface.• Technical Architect and lead developer. Technologies used: Google Cloud Storage, Google Compute Engine, Symfony PHP Framework, JQuery, Bootstrap CSS framework.

Douala, Cameroon

MTN's vision is to lead the delivery of a bold, new digital world to its customers. In this role, my mission was to lead the Digital team to bring customers digital contents and services (video/TV, music, games, lifestyle apps, VAS...) they love in their smartphones everywhere they go, in the most convenient way and at the right price.--- My Key Activities ---• Accountable for the Digital Business Unit performance: Revenues, Monthly Active Users and Team development.• Build the strategy of the digital business unit and ensure excellent execution.• Manage and grow the portfolio of consumer digital services: roadmap and lifecycle, product management, value proposition & pricing, User Experience design and go to market.• Performance Management: define business/product metrics and dashboard to track performance and adjust the execution plan.• Orchestrate collaboration with Technology, Brand & Communications, Public Relations, Legal & Regulatory, and Customer Service teams to ensure the successful launch of new products.• Responsible for Digital team leadership, mentoring, development, alignment and focus on what matters.--- Key Results ---• 2019 yearly targets (revenues and active users) achieved in 9 months (January - September). • +180% YoY growth of monthly digital revenues (Jan 2019 - Jan 2020).• +600% YoY growth of monthly active users of digital services (Jan 2019 - Jan 2020).• First to launch the Ayoba app in MTN Group (May 2019): MTN flagship product for instant communication services with in-app Mobile Money transactions.• Winner of the best app of the year 2019 in Cameroon with Yabadoo, our mobile TV & VOD app.

Douala, Cameroon

Develop the video business at MTN Cameroon:- Conceptualize and launch the very first mobile TV and VOD application at MTN Cameroon (Yabadoo): Partners engagement, negotiation and contracting (technical partner and local movies/TV producers), Product Development, design of offers and pricing, go to market strategy and execution.- Drive a bold program to crowdsource and support the production of original local video contents for MTN Cameroon video platforms.

Douala, Cameroon

- Launch of the video business at MTN Cameroon (under the direct supervision of the CEO). The first video service experiment “MTN Home+” (home video service for premium customers) won MTN Group Best Innovation Award 2016/2017.- Strategic planning of digital activities and innovation: provide strategic input for the development of Innovation capability to achieve Marketing objectives.- Design and champion of the Product lifecycle management process for development of new products/services for new and critical business streams.- Driving of the innovation internally through Innovation contests and company or department wide brainstorming sessions.- Driving crowdsourcing innovation : organization of Innovation Challenge to reward innovation among developers and build an ecosystem of locally relevant applications for our customers.- Development of products and services in the Digital&Innovation stream.- Design and execution of digital experiences during tech related events that showcase/develop the innovative side of MTN Cameroon: i-Fest (Innovation Festival to showcase digital experiences), Promote, University games...- Design and execution of digital campaigns to drive brand affinity and generate awareness for our Products and services.- User Experience Design of customer web portals: MTN Xtra Surf (Wimax web portal), MyMTN (web self care)...

Douala, Cameroon

- Customer development and development of Product strategy and Roadmap.- Definition of product and features to be built. Criteria : more value for our users, technical feasibility, usability.- User experience design and graphic user interface prototyping.- Product development driving with a team of 3 engineers.- Definition of metrics that inform the success of the product/features. Technologies used : Symfony PHP Framework, AWS EC2, jQuery, Pubnub (real-time messaging API).- Writing posts for our blog (new features, announcements...).

Douala, Cameroon

- Design and implementation of new offers for postpaid customers (Customer care and Billing experience): I conduct analysis of marketing needs, writing of functional and technical specifications, design of testing use cases, implementation and testing follow up.- Specifying how changes in the Billing System (BSCS v8) should be implemented and implementing these changes (eventually with the collaboration of the support). Main changes involve commercial offers, services, promotions, presentation of the invoice, customer care improvements or accounting issues.- Resolving defects with the collaboration of the support. - Designing evolution of the overall system.

Master Of Engineering (M.Eng.), Computer Science

Activities and Societies: Executive Director of the school newspaper, Piponews (2005-2006)

Design Thinking

2-day workshop on Design Thinking, a very intuitive innovation process which allows for quick movement in a company wanting to test.

Project Management Fundamentals

User Experience Design

Practical essentials to make good design decisions quickly and confidently to create designs that are intuitive, simple, and delightful.

Crucial Accountability

Tools to improve accountability and execution. Building on the skills taught in Crucial Conversations, Crucial Accountability teaches.

Customer Experience Management In Telecoms

- Define the concept and role of CEM and its relevance to the telecoms industry. - Outline the key components of customer lyfecycles.

Crucial Conversations

2-day-training program on “Crucial Conversations” providing tools for holding effective conversations when stakes are high by: - learning.

Driving Digital Services And Ict Solutions.

- Develop knowledge of which digital opportunities can be monetized and which are likely to generate ROI or competitive advantage.

Leading Innovation - Solving The Implementation Challenge

Leading Innovation™ is an interactive leadership workshop that teaches how to solve the challenge of executing innovation initiatives.

Baccalauréat C Mention Bien