Analytical and results-oriented leader with progressive career history in Financial Services and Technology. Collaborative and motivating with significant experience managing, supervising and directing large teams of internal and remote personnel, including contractors. Dedicated and motivational leader with strong work ethic and excellent problem-solving and troubleshooting skills. Advanced project management, team building and customer service skills, with track record of driving continuous process and performance improvement. Experience stepping into roles and quickly making positive changes to drive company success.Specialties: Program/Product Management, Call Center Management, Financial Services, Credit Cards, Quality, Training, Vendor/Client Relationships, Domestic/International Outsourcing, Contract Negotiations, Six-Sigma Process Improvement, New Product Implementation, Site Start-up, IVR, Online Service Applications, I/T Change Management
Listed skills include Customer Service, Call Center, Web Project Management, Ivr, and 17 others.