Learning all the tools necessary for business decision : from Extraction, Transformation and Loading of data files, from various sources to visualize all the important key point.Like Talend, Kafka, Nifi, Elastic Search, cloudera, MongoDB, Cassandra, Elastic Search, Qlik view, Qlik Sense, SAP Business Object, Tableau, Power BI, through Python, SQL, NoSQL, R.Introduction to machine learning

Coordinate complex activities related to the projects of the Agency (ANS), MSSanté, Mailiz, at each level of customer support. Support internal teams, service providers and clients in the commissioning and maintenance of the agency's products in operational condition. Analyze and forward complaints to the relevant experts.

Internship as part of my training at the CESI of Nanterre,Mission: Redesign of the existing Cloud Infrastructure:Result: Acceleration of cloud business on a Hyper converged architecture• Definition and Validation of Deliverables with the Cloud Manager• Writing scoping notes on the progress of the Project• Planning and coordination with the various partners for the respect of the milestones• Resource management for the installation and configuration of new Infrastructure hardware

Main mission:- Management of global hardware critical incidents via the Oracle Business suite "My Oracle Support" tool: compliance with deadlines according to the priority of incidents (SLA).- Customer support via remote connection (Webex, Shared Shell): analysis and troubleshooting or installation of patches to improve the operation of the hardware.- Participation in European and global team meetings: follow-up of recorded incidents with development team, for hardware improvements.- Compliance with the KPI’s and various procedures necessary for the proper functioning of the European support team, resulting in a good return customer satisfaction surveyOther Mission: Implementation of a new Maintenance Platform:Result: 30 servers installed with a new Https connection• Coordinator for the start of production in France• Negotiation and Argumentation with the customer to validate the change• Server deployment scoping and planning• Internal training on new features

Main mission:- Management of customer or automated calls on the Sun Microsystems Radiance tool- Management of improvements to the installed code (firmware) of the hardware in connection with the development (Bugster tool)- Fault analysis on automated calls of StorageTek products (Tape Drive, Disk ...)Other Mission: Modify server access using a Vpn-IPsec tunnel:Result: Revenue of 40 customers out of 60 prospects• Presentation, animation of meetings with clients and their network experts• Framing, Planning and management of the solution to be deployed on site• Internal training for use and openness to change• Management of the evolution of customer configurations

Mission: Transfer of the PSTN connection to an ADSL Internet connection:Result: Effective migration of more than 50 customers in France• Scoping, planning and management of the deployment in France• Meeting management and architecture definition with clients• Ensure change management for technicians on this new maintenance platform• Management of the maintenance and stock of the equipment usedMission: Application of a Copyright © "StorageTek" on microcode diskettes:Result: All microcodes are distributed on media with copyright screen printing © Storagetek• Collection of information necessary for the text of the Copyright © "StorageTek" in English• Drafting of technical specifications to establish the "Voucher to Draw" with the floppy disk supplier• Recipe of the solution obtained and automation of screen printingMission: Creation of a remote monitoring center for equipment installed in customers:Result: More than 300 connected and remotely monitored customers in France• Validation of a French supplier for the purchase and maintenance of the modems used• Configuration, Testing and Validation of hardware to be deployed on-site• Organization of the change of analysis for the maintenance of the equipment• Training technicians on new analysis and diagnostic tools.• Management and monitoring of modem and multiplexer stock- Remote monitoring material stock management.- Management of French and European customer calls.- Opening Preventive incident during daily monitoring

Main mission:- In charge of the reconditioning of the hardware, testing and validation on the "IBM Mainframe" system- Responsible for validating particle rate reduction kit in disk drives, improving their lifespan.Other Mission: Creation of an autonomous printing station on an impact printer:Result: More than 30 customers using this standalone solution• Choice and installation of the interface box on the printer with the project manager• Testing and installation of the enclosure on several sites in France• Explanation and training of customers in the use of the enclosure