Founder of Racer Collect LLC a site dedicated to bringing fans, teams and racers together. This site is a community marketplace allowing auto racing collectors to buy, sell, and trade memorabilia. We also provide a platform for Racers and Teams to set up stores to sell items directly to fans!

Working with customers to deliver Enterprise level solutions for case management and workflow automation enabling a true Customer360 view.

Sr. Director for the Business Process Automation (BPA) Group that leads an international team responsible for all aspects of product development, marketing, sales, and delivery of the Business Process Automation software.•Manage day to day operations for the department including budgets, personnel, HR, sales, development, project implementation, process improvement, and external channel enablement•Responsible for identifying new opportunities with for the product including pre sales, sales, demo’s, project scoping and ultimately project delivery•International public speaking at trade shows, customer events and channel partner events

Sr. Manager for the international BPA Pre Sales team that was responsible for working with internal/external sales groups to present information to new potential clients.•Managed day to day operations for the department including personnel, training, demo environments, sales presentation and demos.•Responsible for training internal/external staff on the product and how to position the product with new clients including demo training and documentation

Pre Sales Consultant for the BPA Group that conducted virtual and onsite demonstrations for potential global opportunities.•Create product demonstrations to show capabilities of software products•Deliver virtual and onsite customer and channel partner demonstrations helping position the product for the sales teamsConduct customer onsite consulting that included process mapping and solution design with ROI documentation

Sr. Program Director for Information Services responsible for implementation of a new sales commissions system and the development of a new IS “innovations” group. Also manage the relationship with Voice over IP vendor for corporate VOIP technologies and auto dialers.•Responsible for identifying new technologies, process improvements, managing call flows, system documentation, system testing, and technology enhancements for all operations areas.•Responsible for design and implementation of new third party sales commission’s software.•Responsible for vendor management with voice over IP technology vendor and commission’s vendor.

Sr Director of Operations for the Sales division which is responsible for sales of over 400+ individual health insurance policies per day. This was a 90 seat inbound/outbound call center utilizing voice over IP technology and auto dialers.•Managed support functions and technical solutions for the direct sales organization. Manage a “test bed” sales area to test new product, development.•Successfully managed the implemented the deployment of a voice over IP (Interactive Intelligence) system for all call centers including an enterprise wide Responsible for driving sales, SEO/SEM, lead volume, identifying new technologies, process improvements, managing call flows, improving workforce management practices, system documentation, system testing, and technology enhancements.•Process improvement responsibilities as well as change management planning for all projects.•Manage a staff of six direct reports that support all call center functions including sales, metric reporting, workforce management, development of test plans, lead generation, training, compliance and project management.

Director or Operations for Policy Administration, New Business & Client Services responsible for all post issue customer service transactions and new business application processing. This included a transaction based areas in three different geographical locations in addition to call centers with 200+ seats.